Job Description

• We are looking for an emergent design leader highly skilled at crafting exceptional experiences for our clients as they guide diverse teams to deliver those experiences.
• This Lead Designer will use their society-driven design prowess and interpersonal charm to lead research exercises, design explorations and cross-functional development of high-end technology solutions. They will be responsible for strengthening our reputation as pioneers in the industry. They will motivate their teams to solve problems in new ways. They will form bonds with clients as an organizational partner and thought leader. They will lead the creation of design systems that drive future innovation and sustainability. They will champion their team’s success while delivering timely and critical feedback.
• The Customer Experience Design Capability is the bridge between business strategy and applied technology — we create meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects.
• Possessing a mastery of design craft, tools and process in order to achieve rationalized solutions that address clear customer needs, business context, client vision, and project KPIs
• Directing discovery, research and data synthesization to identify critical user insights and develop hypotheses to design effective experiences and lead creation and facilitation of workshops, structured brainstorms, or other collaboration exercises.
• Demonstrating ability to guide and manage team members to deliver high quality work along with focus on people development and fostering positive team culture
• Possessing a holistic view of the work to clarify and define success metrics for client and business impact and generate realistic goals for their project teams to meet. Identifying, defining and actively pitching new opportunities to bring value to client engagements. Modeling the relationship for collaboration between Experience and Technology capabilities
• Mentoring younger design talent and be responsible for the growth of the team by helping them define their career paths, identify opportunities and level up to do the best work of their lives.

Qualifications

• An exceptional design leader who can guide a diverse team deliver exceptional experiences.
• An excellent problem solver with advanced knowledge of interaction design, wireframing, prototyping and component based design-development.
• Proficient in user research and data analysis to determine experience success metrics & KPIs
• Someone with strong visioning skills and ability to lead projects from start to finish.
• An excellent communicator and can clearly articulate design decisions within a larger context to the leadership and client.
• Capable of writing code: HTML/ CSS/ Javascript for web (Preferred, not mandatory)