BMC Helix Technical Specialist

Mandatory Skills: 1. BMC Helix ITSM/ AR Development & Support

2. BMC Helix iPaaS (Jitterbit) Development & Support

3. BMC Helix Innovation Suite/ BMC Helix MCB Development & Support

 

Desired skills:

 

4. BMC ITSM Implementation, Support & Maintenance (IM, PM, CM, CMDB)

5. BMC SMART IT workflow design (IM, PM, CM, CMDB)

6. BMC Service Catalog design (MyIT / DWP)

7.

8. 3rd Party Integrations using Web Services

 

Roles and

Responsibilities:

 

Must have 6+ years of experience in development, implementation and sustained

support of the BMC Helix IT Service Management system and writing custom

workflows using Remedy forms and objects like Active Links, Filters and

Escalations

Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & BMC

Helix iPaaS (Jitterbit) Development & Support

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work

Order, SLM, Release management

Provide creative solutions to resolve business problems via customer

requirements based on system capability, process gaps (ITSM/ITIL) and cultural

challenges

Provide on-going technical assistance, handling incident tickets on a priority

basis, software configuration/customization assistance including, but not limited

to: screen tailoring, workflow administration, report setup, data imports, LDAP

integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL

processes.

Smart IT knowledge & experience

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture

Strong knowledge of Foundation Data

Strong knowledge on DWP/MYIT, AR System Reports

Good knowledge of Asset Management, CMDB, Approval Flow

Good Exposure and hands on with Web Service & Rest API integration

Good understanding of Database queries

Open to work in 24X7 Operations

ITIL Foundation is required

Preferable if Spoon Job knowledge

 

Qualification:

 

Graduation

ITIL Foundation certified

Any BMC Certification is preferred

 

Shift time: 24x7

 

Duration of the

engagement:

 

18-24 Months

 

Additional Information (If

Any): Available to join in max 20-25 days.

Evaluation criteria:

1. Relevant 5 Years’ experience in BMC Helix ITSM/ AR Development & Support

2. BMC Helix iPaaS (Jitterbit) Development & Support

3. BMC Helix Innovation Suite experience

4. BMC Helix MCB Development & Support

 

Skill 1

 

1. BMC Helix iPaaS (Jitterbit) Development & Support

2. BMC Helix Innovation Suite experience

3. BMC Helix MCB Development & Support

Skill 2 4. BMC Helix ITSM/ AR Development & Support

5. To have BMC SMART IT administration experience

 

Skill 3 6. ITIL