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BMC Helix Technical Specialist

No of Positions  No of Positions:   1

location Location: Noida

date Tentative Start Date:   May 28, 2023

Work From Work From : Any Location

rate Rate : $ 12  -  12 (Hourly)

experience Experience : 6 to 10 Year

Job Applicants : 1
Job Views : 396
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Job Category : Information Technology & Services
Duration : 1-3  Month
Key Skills Required Skills
BMC Helix ITSM BMC SMART IT Work flow design BMC service Catlog design

Mandatory Skills: 1. BMC Helix ITSM/ AR Development & Support

2. BMC Helix iPaaS (Jitterbit) Development & Support

3. BMC Helix Innovation Suite/ BMC Helix MCB Development & Support


Desired skills:


4. BMC ITSM Implementation, Support & Maintenance (IM, PM, CM, CMDB)

5. BMC SMART IT workflow design (IM, PM, CM, CMDB)

6. BMC Service Catalog design (MyIT / DWP)


8. 3rd Party Integrations using Web Services


Roles and



Must have 6+ years of experience in development, implementation and sustained

support of the BMC Helix IT Service Management system and writing custom

workflows using Remedy forms and objects like Active Links, Filters and


Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & BMC

Helix iPaaS (Jitterbit) Development & Support

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work

Order, SLM, Release management

Provide creative solutions to resolve business problems via customer

requirements based on system capability, process gaps (ITSM/ITIL) and cultural


Provide on-going technical assistance, handling incident tickets on a priority

basis, software configuration/customization assistance including, but not limited

to: screen tailoring, workflow administration, report setup, data imports, LDAP

integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL


Smart IT knowledge & experience

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture

Strong knowledge of Foundation Data

Strong knowledge on DWP/MYIT, AR System Reports

Good knowledge of Asset Management, CMDB, Approval Flow

Good Exposure and hands on with Web Service & Rest API integration

Good understanding of Database queries

Open to work in 24X7 Operations

ITIL Foundation is required

Preferable if Spoon Job knowledge





ITIL Foundation certified

Any BMC Certification is preferred


Shift time: 24x7


Duration of the



18-24 Months


Additional Information (If

Any): Available to join in max 20-25 days.

Evaluation criteria:

1. Relevant 5 Years’ experience in BMC Helix ITSM/ AR Development & Support

2. BMC Helix iPaaS (Jitterbit) Development & Support

3. BMC Helix Innovation Suite experience

4. BMC Helix MCB Development & Support


Skill 1


1. BMC Helix iPaaS (Jitterbit) Development & Support

2. BMC Helix Innovation Suite experience

3. BMC Helix MCB Development & Support

Skill 2 4. BMC Helix ITSM/ AR Development & Support

5. To have BMC SMART IT administration experience


Skill 3 6. ITIL


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