Service Now Discovery (HTCMR4-02-42)

Mandatory skills – Service now Discovery, CMDB.

Good to have – Service Mapping.

Work Location: Chennai / Hyderabad/ Bangalore

Experience Level: 4-15 Years

Budget: Open

Notice Period: Immediate – 15 Days.

Job Description:

• Enable tracking of cloud/virtual inventory.
• Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for cloud inventory.
• Provides governance to ensure the integrity of the Configuration Management Database.
• Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements.
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
• Build and support integrations with data sources other than ServiceNow Discovery
• Setup and administration of MID servers if needed.
• Add/update/remove Discovery credentials.
• Create/update/remove Discovery ranges and schedules.
• Monitor CMDB health and resolve conflicts between data sources.  Interpret Discovery logs and data to diagnose issues.
• Define identification and reconciliation rules.
• Create/update/remove identification and reconciliation rules.
• Produces management information, including KPIs and status reports, with an operational and a management focus.
• Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.