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Service Now Discovery (HTCMR4-02-42)

No of Positions  No of Positions:   1

location Location: Chennai / Bangalore / Hyderabad

date Tentative Start Date:   March 10, 2023

Work From Work From : Onsite

rate Rate : $ 14  -  19 (Hourly)

experience Experience : 4 to 15 Year

Job Applicants : 5
Job Views : 498
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Job Category : Information Technology & Services
Duration : 6-12  Month
Key Skills Required Skills
Service now Discovery CMDB MID servers Service Now Services
Description

Mandatory skills – Service now Discovery, CMDB.

Good to have – Service Mapping.

Work Location: Chennai / Hyderabad/ Bangalore

Experience Level: 4-15 Years

Budget: Open

Notice Period: Immediate – 15 Days.

Job Description:

  • Enable tracking of cloud/virtual inventory.
  • Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for cloud inventory.
  • Provides governance to ensure the integrity of the Configuration Management Database.
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements.
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
  • Build and support integrations with data sources other than ServiceNow Discovery
  • Setup and administration of MID servers if needed.
  • Add/update/remove Discovery credentials.
  • Create/update/remove Discovery ranges and schedules.
  • Monitor CMDB health and resolve conflicts between data sources.  Interpret Discovery logs and data to diagnose issues.
  • Define identification and reconciliation rules.
  • Create/update/remove identification and reconciliation rules.
  • Produces management information, including KPIs and status reports, with an operational and a management focus.
  • Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.

 

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