Technical Skills:

Languages Java, My SQL Framework Maven IDE Selenium Core Knowledge Manual+ Automation Testing. Domain Telecom (Genesys Cloud, Genesys Engage, Sharpen and Serenova) Issue Tracking Tools JIRA and RALLY Other POSTMAN (API Testing), APACHE JMETER (Performance testing) Operating Systems: Windows.

PROJECT EXPERIENCE: Project TE Connectivity

Responsibilities

1.Analyzing the requirement,

2.Prepared the test scenarios and the test cases

3. Involving in execution of test cases

4. Prepared the Bug report.

5. Involving in performing the regression and sanity testing.

6. Verified the screen-pop up and data posting values in salesforce.

Tech Stack Genesys cloud project

Team Size 10

Duration 1 year and on going

Project ID Tech Description:

Call routing based on the schedules(Business hour, non-business hour, Holiday and Emergency, skills and test on the call back. Testing the preview dialer by adding the contacts list in the Genesys cloud

Responsibilities:

1.Analyzingtheflowchartrequirementandpreparedthequeries document

2.Prepared the test scenarios, Prepared the test cases, and test data

3.Executionoftestcasesandcapturedtheconsolecalllogsand prepared the Bug report.

4.Execution of Conditional functionalities and looping functionality.

5.Involving in performing the regression and sanity testing.

6.Verified the queue configuration and wrap-up configurations

7.Testingpreviewdialerbyaddingthecontactlist,timezoneand attempt control Tech Stack Genesys cloud project

Team Size 10

Project Duration1 year

Project Sophos

Description:. Call routing based on the schedules (Business hour, non-business hour ,Holiday and Emergency ,skill sand test on the callback, voicemail and accepting payment. Responsibilities: 1)Analyzing the flow requirement 2)Prepared the test scenarios 3)Prepared the test cases. 4)Verified the user profiles, queue, and wrap-up configurations. 5)Involving in execution of test cases and prepared the Bug report 6)Involving in performing the regression and sanity testing. 7)Testingthesecurepaymentbyenteringthe16digitcardnumberand CVV details Tech Stack genesys cloud project Team Size: 10 Duration:8 months Project Optum Description Project aims to test the Not-ready reason codes, Call case-data, corporate favorites, contact center stats, outbound caller ID and WWE