PROJECT#4(CURRENT)
Client : Timken India Ltd
Role : SAP SD Consultant
Duration : March 2021 to till date
Project Profile : Support& Implementation
CLIENT DESCRIPTION: Timken India Limited started operations in the year 1988, Timken India Limited is one of the leading engineering organizations in India well known for its expertise in providing engineered products & services. with Four Division’s viz., Systems & Projects, Industrial Components, Steel Products, Precision Tubes.

Roles and Responsibilities:
• Good exposure of Incident handling, acknowledging, updating & resolving tickets with SLA.
• Solving problems in the streamline process during day-to-day transactions i.e., Sales orders, Deliveries, Invoices, Master Data & Customized transactions.
• Analyzing the errors, searching for causes of errors, provided corrective solutions, and suggested for preventive actions to avoid recurrence.
• Prepare end user training documents& conducted training sessions for business users/ End userson SAP functionalities and navigation.
• Interacting with end users (if required) through meetings/phones/mails for resolving the tickets based on severity levels.
• Documentation of the changes done and impact assessment of the changes.
PROJECT #3
Client : Montupet
Role : SAP SD Consultant
Duration : November 2020 to Jan 2021
Project Profile : S4 HANA Migration + Support project
CLIENT DESCRIPTION: Montupet is an Aluminium foundry and has been recognized as an industry leader in the manufacture of complex cast aluminium components for the automotive industry. It users the most appropriate casting process depending on the design and specification of the particular product.
Support :Roles and Responsibility
➢ Resolved tickets in SD functional area, it includes analysis of the problem, interaction with the user to gather information required for ticket resolution. Prepare solution document to guide the user and user training for the delta change.
➢ Worked on complete E2E setup of Inter-Company STO.
➢ Configured Consignment process.
➢ Workingknowledge of master and transitional data (business partner, customer& vendor master
➢ Sales order Fulfillment issue- trained users on actionable data and number of issues at different stages in the process.
➢ Handling daily routine tickets, which were raised by end users, which obstruct their Business As Usual (BAU) process..
➢ Solving issues in Order to Cash proactively discuss critical issues with seniors for timely resolution as per SLA.
➢ Interacting with end user (if required) through phones/mails for resolving the tickets based on severity levels.
➢ Identifying critical issues and maintaining documents on root cause analysis.
➢ Worked on different change request related to outputs, reports and other new configurations request.
➢ Provided 2nd & 3rd Level Application Support.