1 | P a g e Saurabh- SF QA Engineer- 12+Years Career Objective To achieve excellence through innovation and to work with full honesty, determination, and zeal to explore my technical capabilities for the welfare of the organization. Professional Summary (12+ Year of experience)  Currently working as Test Lead in Quality Engineering for IT Company. Have around 10+ year of experience in Sales force testing.  Experience with QA methodologies, Requirement analysis, writing test plans and test cases based on requirement specifications.  Extensive experience in Sales force Testing, Functional, Regression, Smoke, Black Box, WEBSERVICES API Testing, SFMC Testing, SFSC Testing, Data Base, Mobile Testing, SFCC, Integration, System and Non-Functional Testing Security, Front End Performance and Accessibility.  Having experience of Sales force, Banking and Financial Services, SFMC QA, SFCC QA (Sales force Commerce Cloud QA) formally known as Demand ware. Having QA knowledge for Sales force Service cloud, Order Management System and Sales force Marketing Cloud.  Available for QA + Business Analyst role as having experience as Scrum Master, Team Mentor and Business Analyst as well to manage QA process.  Available to work as Individual Contributor and have team management experience as well. Good knowledge in CRM integration testing of multiple Sales force projects.  Experience to manage team and coordinates between QA, Development, Business Analyst & Product teams from Onsite location. Primarily worked in Ecommerce domain & Banking and Financial. Working in Agile Methodology.  Well versed experience of test management tools like HP ALM, JIRA, Confluence and Postmen for API testing.  Demonstrate excellent ability to notice research and report defects so that they get fixed. Tracking and reporting defects through JIRA & Application Lifecycle Management which facilitates workflow issues and helped resolving technical issues with developers. Creation of Test strategies and other testing documents.  Flexible to learn new things in the IT industry, Business knowledge and ensuring on time delivery of goods.  Having experience of all stages of SDLC/STLC.  Starting from analysing business need,  Converting business requirement to technical term,  Analysing system feasibility to support business need,  Performing various levels of Testing  Implementation & Support after implementation.  Performed reviews at each stage. 2 | P a g e Experience Summary] Organization Designation Duration Confidential Test Lead From March 2022 to June 2022 Confidential QA Lead From July 2019 to Mar 2022 Confidential Technical Lead Quality Assurance From October 2013 to July 2019 Confidential Senior Software Engineer From March 2010 to September 2013 Technologies Operating Systems Windows 10, Mac OS 10.15, Unix Methodologies Agile Scrum, Waterfall Methodology Tools Postmen, JIRA, HP ALM/Quality Centre v12.0, SQL, Jenkins, Test Rail, Test Link, Burp Suite, Browser Stack, Fiddler Others Salesforce.com, Sales force Commerce Cloud (SFCC) (Demand ware),Sales force Marketing Cloud, Sales force Service Cloud Eclipse, Selenium , Java, Mainframe, Banking and Financial Domain, Ecommerce Domain & CRM Project Assignments The details of the assignment handled are listed below. SHISEIDO EMEA/NARS/Global Core Role/Team Sales force QA Lead/SHISEIDO EMEA/NARS/UK DC/Global Core Team Size 5 Environment Operating system : Windows 2010 Platform : Sales force Testing : Functional, Regression, UI, API, Mobile, Integration, E2ETest Other Tools : Rest Client-Postmen, Soap UI, Test Rail, JIRA, Zephyr Language /Editor : Shell script Domain : CRM Period July 2019 – Till Date (India Offshore) About Client Shiseido is a Japanese multinational personal care company having popular skin care, hair care, cosmetics, and fragrance products. It is one of the oldest cosmetics companies in the world. Founded in 1872, it celebrated its 140th anniversary in 2012. 3 | P a g e Synopsis 1. Managing CRM business processes like Lead Management, Account Management and customized objects, Reports and Dashboards. 2. Large number of customer and their accounts, profiles, cases will managed and test in the project. Reports Dashboard preparation and shared by the business stakeholders. 3. Case Management for efficiently handle the user support. 4. User profile and role management based on list received from business. 5. Account management for efficiently handle and manage user accounts. 6. Opportunities management to convert in leads for business. 7. Report generation for effective visualization of data. Responsibilities  Work with Product and Development team to understand functional scope and prioritize the sprint requirements.  Involved in creation of test scenario, test case based on User Stories received from Product Owner/Business Team.  Testing experience of Accounts, Opportunities, Leads, Campaigns, Contacts, Order, Cases, Products and Reports.  Testing experience of iPhone &