BRAHMANANDAREDDYBHAVANAM
Senior Remedy Developer/Systems Administration
Specialist, 11+ years


A highly organized and hard-working individual looking for a responsible position which provides challenging assignment and responsibility with an opportunity that utilizes my skills and abilities for the growth, career advancement and gain practical experience.

Key Skills

 BMC Remedy AR system
 BMC Remedy ITSM Suite
 BMC Smart-IT & DWP
 BMC Smart Reporting
 BMC Remedy Single Sign On
 BMC Analytics/SAP BI
 BMC Truesight Capacity
Optimizer
 BMC BPPM
 BMC BAO

Certifications

 ITIL 4 Foundation

 BMC SmartIT& DWPAssociate

 BMC ITSM & CMDBAssociate

 BMC Capacity Optimization
Accreditation




Programing Languages
 PHP
 SQL
 HTML/CSS
 JavaScript

Web Servers

 Apache Tomcat
 Microsoft Internet Information
Server (IIS)
 Lead Developer with 11+ yearsof experience in Remedy ARS, Atrium CMDB and ITSM implementation, upgrade, development, andAdministration.
 Worked in implementation of upgrading Remedy version from 7.6.04 to 8.1 to 9.1.02 up to BMC Helix version 20.02 and 21.3.
 ITIL4 Foundation certified.
 BMC Certified Remedy Skilled Professional, BMC Certified ITSM and CMDB
Administrator.
 Experience in Helix ITSM support in different modules like Incident, Change, Problem Management, Service Request, Service Level Management, Knowledge Management, Asset Management and Approvals.
 Hands-on experience in implementation, development, testingand development of SAP BI Application in regards to the BMC Analytics and Dashboards
 3+ years of hands-on experience in the implementation, development and administration of numerous Web Applications using Apache, PHP, MySQL, HTML, CSS, JQuery and JavaScript.

CORE COMPETENCIES


Technical:
 Web Development:Apache, PHP, MySQL, HTML, CSS, JQuery and JavaScript
 BMC ARS Applications: AR, CMDB, Service desk, Change Management, SRM, SLM,UDM, SmartIT, Digital Work Place, Smart Reporting and Remedy Single Sign On.
 BMC Remedy/Other Tools: Developer Studio, Data Import Tool, Delta Data Migrator, Helix Data Manager (HDM), User tool, SOAP UI. Functional:
 Requirement Gathering, Scope & Design.
 Develop, Test& Roll-out Web Applications.
 Installation, Upgrade, Data migration, Integrate with other BMC/Third party tools/Products, Customization, Configuration and Administration of BMC AR System Remedy and ITSM Suite.
 Post-Production Support, Analysis, Troubleshooting, bug fix and Quality Assurance.

SUMMARY OF EXPERTISE
\
Implementation/Upgrade:

 Worked in implementation of upgrading Remedy version from 7.6.04 to 8.1 to 9.1.02 up to BMC Helix version 21.3.
 Worked on customizing Remedy Smart IT and configuring/publishing My IT & Digital Workplace Service Catalogs/Workflows based on Client’s requirements.
 Install and configure Smart Reporting as per business requirement.
 Experience in Helix ITSM support in different modules like Incident, Change,





Relational DataBase

 SQL Server 2008,2012,2016
 Oracle 11g,12c
 MySQL 5.1,5.5,5.6,5.7




Trainings Attended Duration

ITIL 4
Foundation2days(Simplilearn)
BMC ITSM 5days (BMC)
BMC SmartIT&DWP5days (BMC)
BMC CMDB 5 days
(BMC)

Achievements/Awards

 Star Performer Award 2012 from NTT DATA
 Outstanding Contribution Award 2013 from NTT DATA
 Pat On Back for Remedy Upgrade (Oct 2016) by NTT DATA.
 Star Recognition for Remedy Upgrade (Sep 2019) by NTT DATA.
 Star Recognition for Remedy Migration to Helix (Nov 2020) by NTT DATA
Problem Management, Service Request, Service Level Management, Knowledge Management, Asset Management and Approvals.
 Install and Configure Delta Data Migrator (DDM) for data migration post upgrade.
 Install and Configure Helix Data Manager (HDM) for data migration during upgrade process.
 Configure load balancers for AR Server, Mid-tier, RSSO wit