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Arvinder (RID : 15cyvlmzyb7te)

designation   Salesforce Business Analyst

location   Location : Bengaluru, India

experience   Experience : 9 Year

rate   Rate: $18 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 4
Total Views : 84
Key Skills
Salesforce CPQ Sales cloud Sevice Cloud
  • Worked closely with business leadership, key stakeholders, developers, and clients to identify, implement, and distribute Salesforce processes & system solutions to increase efficiency and reduce operational costs in a global Salesforce environment
  • Experienced in eliciting business outcomes and requirements, translating these into functional requirements for technical teams to build and implement system solutions
  • Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase
  • Extensive knowledge of Salesforce.com implementation cycle in Sales cloud, Service Cloud, Experience Cloud and CPQ
  • Strong knowledge & experience working in teams implementing Agile Methodologies
  • Excellent communication and interpersonal skills, accustomed to working in both large and small team environments
  • Certified Salesforce Administrator, Business Analyst, Sales Cloud Consultant, CPQ Specialist, Service Cloud Consultant and Experience Cloud Consultant
  • Experienced in G-Suite and MS Suite of products (PowerPoint, Excel, Word, and Project Plan)
Project Details
Title : Patient Relationship Management
Duration : 18 (Month)
role and responsibileties :
  • Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology initiatives
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis
  • Created data flow diagrams and process flow diagrams to facilitate better business process and system understanding
  • Participated with Salesforce Team to identify the Salesforce licensing of Marketing Cloud, Service Cloud and add-ons products
  • Participated with Solution Architect to identify the data storage, data archival strategy, org strategy, data mapping and migration strategy and integration touch point
  • Involved in agile development and participated in everyday scrum meetings
  • Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships
  • Prepare training material and provide in person training to pilot users
  • Helped Business in User Acceptance Testing (UAT) by providing UAT test cases.


Description :

Patient Relationship Management

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