Vivek

Dedicated customer service representative with good knowledge in MIS and milling process. Motivated to maintain customer’s satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed service quotas. Reliable and driven with strong time management and prioritization abilities

Process associate for MLI process Dec 2013 | Jan 2015           

 @Genpact global leader in digitally powered business process management and services

Processing in non-financial request like:

Ø change of address, change of name, change of contact details, Assignment/Ownership of Policies, Change of Nominee etc, for all general offices and customers across India

Ø Respond to questions and concerns about service ,escalates calls appropriately

Ø Consistently improve customers satisfaction through expert resolution of conflicts

Ø Mentoring newly joined Associate regarding the product and the process by sharing knowledge, skills, Information, and perspective to foster the personal and professional growth

Associate of GE capital as a MIS & Milling process Jan2015| Till Date

@BSA Citi couriers Pvt Ltd

Ø Allocating the physical credit cards to courier agency.

Ø Allocating RTO accounts to agency for calling.

Ø Maintain daily Delivery tracker and RTO cases.

Ø Follow with the courier agency to submit the undelivered cards within the TAT.

Ø Follow the process for TTD (One/ same day Delivery) for cards.

Ø Co- coordinating with the courier agencies (Blue Dart, Tatkal courier, SRKC & Speed Post).

Ø Query Resolution of customer’s complaints and escalations to providing the best resolution to the customer over mail and calls from branches / Agencies.

Ø Handled two agencies for cured the RTO