Experience (09Years)

xxxxx technology | 22^NdOCTOBER 2019 – Till now [36Months]

·    Working as Support and Cloud Engineer.

·    Experience in Azure Administration.

·    Solid Experience with Linux (Ubuntu, Redhat)

·    Maintain Git workflows for version control (Source code management) and Github.

·    Build and deployed docker containers for implementing Microservices Architecture.

·    Orchestration of Docker container cluster using Kubernetes and Autoscaling.

·    Experience in developing CI/CD pipelines.

·    Experience with continuous integration systems such as Jenkins.

·    Hands-on with server monitoring tools like Prometheus and Grafana.

·    Strong working knowledge of Cloud environment and tools like Azure.

·    Server Automation with Terraform and Hand-on Ansible as a Configuration Management tool.

xxxxxx (p) Ltd. | 25^th Janaury 2018 – 12^ThJULY 2019 [18 Months]

·    Worked as Senior Support Engineer for Microsoft O365 project.

·    Handling support cases for Exchange Online, Exchange on-Premises, Office Installation and Activation issues, Identity Cloud and Modern Authentication.

·    Resolving all kinds of migrations (Hybrid, Staged, Cutover, and IMAP).

·    DNS Records management.

·    ADFS, SQL, IIS

·    Managing exchange online and Azure Active Directory using PowerShell.

·    Client connectivity: Auto-discover, Outlook, etc.

·    Mail Flow and Protection: Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, Connectors.

·    Directory Synchronization using Microsoft AD Connect tool.

·    Managing Public Folder permissions and provisioning.

·    Admin Roles Policies, User Roles Policies, OWA Policies.

·    Compliance Management: In Place eDiscovery and Hold, Litigation hold, Audit reports, Data Loss Prevention, Retention Policies, Retention Tags, and Journaling.

·    Recipient/User Management: Managing Resources like Mailboxes, Distribution Lists, Dynamic Distribution Lists, and O365 group, O365 Mailboxes, Shared Mailboxes, Calendars, Room Mailboxes, Mail Contact, Mail Users, Recovering mailboxes and users etc.

·    Modern Authentication Setup.

·    Incident Management:

·     Tools used: Customer Assistance Portal, Rave, LogMeIn.

·     Work on cases as per the priorities and SLA’s defined.

·     To follow up on cases to ensure timely delivery of resolutions