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Senior Manager
Location Chennimalai
Total Views337
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 15 Year
  • Cost
    Hourly Rate$15
  • availability
  • work from
    Work FromOnsite
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnJuly 13, 2024
Key Skills
Team LeadCloud Computing ServicesInfrastructure&ESM Tools service deliveryITSM tools implementationIntegrationMigrationSupport and application development

·      Managing Delivery for AWS Cloud infrastructure Service operation Team

·      Leading a team of 8 Senior SMEs/TLs to execute, deliver and support multiple migration projects simultaneously.

·      Work with Pre-sales team on Cloud based solutions.

·      Participate in technical architecture discussions.

·      Delivery of Cloud strategies aligned with customer’s business objectives and architectural requirements.

·      Define target state architecture, develop implementation roadmap.

·      Ensure continual knowledge management.

·      Project renewals – Work with Client and Project COE team for renewals.

·      Managing Operations - POs, invoicing, billing, revenue recognition, resource management, resource fulfilment

·      Weekly & monthly reporting to ADH on the project health, risks, and issues.

·      Reporting - Setup status reports/metrics for Leaders and publish in dashboard.

·      Team recognition – Drive TLs to nominate the team members for monthly R&R awards

·      Identify Training Needs for the account and team & facilitate trainings to make sure everyone has the required knowledge and meets the goal for skill advancement.

·      Currently Building the capability on AWS Cloud for the upcoming migration project.

·      Improved the Customer Satisfaction score (CSS) by providing excellent support to the client accounts. Consistently maintained the Employee Satisfaction Score (ESS) at 80%, which is more than the company ESS average.

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