Vineet

Professional Details

MPS LTD.

Application Support Analyst-Business Analyst, 13^thOct’20 to 30^th Sept’22

·        Worked on Vizor using Python, Django, and CQL.

·        Worked on Highwire alerting system and Dominos using Java and SQL.

·        Ensuring all processes related to product are completed on-time to deliver quality service to the customer.

·        Provided solutions to data-related issues by reviewing/debugging code, and devising fixes and workarounds.

·        Ensuring that data is up-to-date by running monthly and quarterly data processing, accuracy by running sanity checks on data and on-time delivery to the client.

·        Successfully done deployments on production software, execution of automation tasks and debugging existing tasks on Jenkins.

·        Maintained version of production software code using Git.

·        Configuration of resources allocated and troubleshooting issues on AWS.

·        Triaging customer reported issues, ensuring timely communications and continuous movement of the issues to resolution for customer satisfaction.

·        Monitoring system to ensure smooth functioning and fewer issues reported.

·        Prioritizing cases according to the severity and urgency ensuring the SLA is adhered to.

·        Currently working with BA’s on requirements from clients, creating prototypes for products, doing competitive products analysis, provisioning new products from scratch and other BA related activities.

NEWGEN SOFTWARE TECHNOLOGIES LTD.

Technical Support Engineer, 25 Oct'19 to 18 Sept’20

·        Worked on NEMF and iBPS using Javascript and SQL.

·        Provided system maintenance and support procedures for log files update, database tables, and stored procedures.

·        Provided solutions to software issues by reviewing/debugging code, and devising fixes and workarounds.

·        Assisted the project lead in tracking current project developments and estimating the expected project completion schedule.

·        Worked with developers to correct issues with the current application, edited and tested various software programs.

·        Integrated software components into a fully functional software system Closed issues and customer requirements tickets within SLA. Performed troubleshooting on software performance issues.

COMVIVA TECHNOLOGIES LTD.

Technical Support Engineer, 27 Aug'18 to 24 Oct'19

·        Worked on PreTUPS using Linux, SQL, and Java.

·        Provided system maintenance and support procedures for log files update, database tables, and stored procedures.

·        Performed troubleshooting on software performance issues.

·        Provided solutions to software issues by reviewing/debugging code, and devising fixes and workarounds.

·        Worked with developers to correct issues with current applications; edited and tested various software programs.

·        Integrated software components into a fully functional software system.

·        Monitored and maintained servers by analyzing CPU and memory utilization and analyzing traffic load on servers.

·        Maintained users accessing the system.

·        Closed issues and customer requirements tickets within SLA.