CAREEROBJECTIVE                                                                                                                                            

 To perform duties with outmost sincerity & to the best of my abilities, at the same time exploiting all the learning opportunities to their fullest potential.

CAREERSUMMARY                                                                                                                                               

 An enthusiastic & qualified IT Engineer with experience in NOC and Incident Management. Possessing a proven ability to administer & control the operations, configuration & maintenance of computer-based information systems. Understanding of customer needs with diligent attention to detail resulting in superior customer service & high levels of clientsatisfaction.Communicationskillsdemonstratedthroughverbal&writingabilities,clientrelations,customerservice skills.

 WORKEXPERIENCE                                                                                                                                              

CurrentOrganization:         CompuCom Systems India Duration                   :         11^th February 2019 to till date Designation              :          Infrastructure Management Tech-I Department  :         NOC

Project                      :         IT - Network Management Roles andresponsibilities:

Ø  Monitoring and Troubleshooting IT Network Infrastructure in a 24*7environment.

Ø  Troubleshooting with On-Site field Technicians on Cisco and Juniperdevices.

Ø  Updating service tickets with detailed explanation of work performed.

Ø  Handling (SDWAN) Cisco Meraki Switches, AccessPoints.LTE (4G) Backup (Secondary link) devices like Cradle-Point and AcceleratedDevices.

Ø  Network monitoring, Capacity and Configuration Management.

Ø  Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations.

Responsibilities include managing vendors,ISPs like ATT, DSR, Sage-Net and Verizon, manage IT incident requests, oversee internet services, train new employees, and manage daily infrastructure

Previous Employer 2:

PreviousOrganization      :          SAKSOFTLTD.

ClientCompany                :          TransUnion CIBIL LTD. Duration                           :          26th July 2018 to 21st Jan2018

Designation                      :           Technicalconsultant.

Department                      :           IT (IncidentManagement)

Project                              :           CIBIL Bureau Roles andresponsibilities:

Ø  L0 and L1 support for all Commercial & Consumerservices.

Ø  Responsible to Monitor IT Network and Server Infrastructures in 24*7environment.

Ø  Monitoring the health of Network devices, Windows servers, LINUX servers, Internet services applications and ensure continuous operation of the services using network management tools like Splunk, Netmagic Application Tool. Trouble Ticketing using BMC Remedy IT Service Management Tool-Version 7.1, ManageEngine Service DeskPlus.

Escalation to respective stakeholders about CPU, Memory and job failure alerts for Windows and LinuxServers placed at the datacenter