Swati

Senior Manager at EXL, Pune November 2022 — Present

● Managing Digital Consulting and Implementation projects for major Insurance and Healthcare clients. Help teams in assessing business processes and identifying opportunities across Tech led (RPA, AI/ML, NLP), Data Management, Data Ingestion, Ways of working and workflow interventions.

● Evaluating As-is process maps based on existing process decomposition, discovery & SME workshops, identifying opportunities, Feasibility, ROI, Prioritization matrix based on complexity and effort, Benefit quantification, ToBe process maps and developed high-level orchestrated 3-year implementation roadmap with solutions.

● Facilitating review meetings like daily scrum calls, weekly status, Milestone tracking and steering Co. meetings to track the daily tasks, work efficiency, progress and aligning the RPA program with business priorities.

● Actively working with engagement partners to carry out opportunity assessments, prepare proposals (RFP), cost benefit analysis (CBA), and Project Delivery.

● Analyzing market trends, technologies, and best practices in insurance industry and created POV on customer journey transformation for clients.

● Prepared and delivered white papers and presentations to gain sales opportunities and increase revenue. Senior Unit Manager at Bajaj Finance Ltd., Pune January 2022 — October 2022

● Project Management - Project Manager for CMS migration of Bajaj FinServ’s website from Oracle to AEM. Worked closely with Adobe and business heads on strategic initiatives, product vision, development, and delivery.

● Managed diverse projects and created project plan, schedule, prepared presentations for the kick-off and shared weekly progress update with the stakeholders.

● Collaborated with Adobe, third parties, Business and internal stakeholders for defect triaging, enhancements, new product development and deployment.

● Acted as a Scrum Master and facilitated scrum ceremonies like Sprint Planning, Daily Scrum, Scrum review, and Scrum Retrospective.

● Refined sprint backlog, prioritized stories, tracked sprint progress and published burn-down, velocity charts and graphs indicating the website and page performance to the stakeholders.

● Product management - Acted as a Product Owner and managed Homepage, Insta EMI, Store locator, Credit Pass and Offer World. Prioritized product HOBBIES Reading, listening to music, Walking/Running, Cycling, Badminton, Snooker, Zentangle, Yoga requirements, owned product backlog, and developed roadmaps for building new business cases and features.

● Gathered requirements from Business and created over 100 user stories, detailed out functional and technical scenarios and coordinated with design, business and technology architects for feasibility check and story refinement.

● Analyzed customer journeys to identify pain areas, collaborated with designers to redefine journeys and developed wireframes, increasing conversion rates by 60%.

● Identified customer needs through user research and competitive benchmarking and used VOC to give inputs for creating high quality product roadmaps and increasing CSAT and NPS.