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Swarnali

Public Relation
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Location 
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Total Views87
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Shortlist0
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 7 Year
  • Cost
    Hourly Rate$10
  • availability
    Availability1 Month
  • work from
    Work FromOnsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 13, 2024
Key Skills
Customer Care PR
Summary

Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customer 

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