Freelance trainer

Location : Kolkata

Experience : 10 Year

Last active on : September 16, 2020

Rate: $30 / Hourly

Availability : Immediate

Work From : Any

Category : Training & Development

Key Skills
Communication training and development soft skill TOEFEL IELTS Service Delivery customer support Service Operation Customer Relationship Management
1989 - 1991

Electronics & Telecommunication (Electronics and Telecommunication)
City & Guilds of London

1988 - 1991

Electronics & Telecommunication (Electronics & Telecommunication)
Don Bosco Technical Institute

1991 - 1993

Magadh University


I started my career as a Service Engineer (trainee) at Sonodyne Electronics Co. Pvt. Ltd., progressed to the level of Repair Operation Head at Tata sky & Senior Manager CS at Samsung India Electronics Pvt. Ltd. Further I have worked with SONY as All India Post Sales In Charge and in National Panasonic as Branch Service Head – East.

Training and development was a part of my Key Result Area; which included Technical training, soft skill training and other CS and Customer Care training.

Presently attached with, The British Institute Kolkata, Bharatiya Vidya Bhavan Institute of Science & Management Kolkata  and Techno India  Hooghly  as an external faculty for training and development.

Key Skills : Strategy Planning ♦ Business Development ♦ Service Operations ♦ Communication ♦ Customer Relations & CS ♦ Planning & Scheduling ♦ Escalation Management ♦ Quality Management & Quality Assurance ♦ Technical Support ♦ Service Level Agreements ♦ Training, Development & grooming ♦ Content Development ♦ Activity based training ♦ Audio visual training and slide show.

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