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Freelance trainer
Location Kolkata
Total Views494
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 10 Year
  • Cost
    Hourly Rate$30
  • availability
  • work from
    Work FromAny
  • check list
    CategoryTraining & Development
  • back in time
    Last Active OnJune 16, 2024
Key Skills
Communicationtraining and developmentsoft skillTOEFELIELTSService Deliverycustomer supportService OperationCustomer Relationship Management

Electronics & Telecommunication(Electronics and Telecommunication)
City & Guilds of London


Electronics & Telecommunication(Electronics & Telecommunication)
Don Bosco Technical Institute


Magadh University


I started my career as a Service Engineer (trainee) at Sonodyne Electronics Co. Pvt. Ltd., progressed to the level of Repair Operation Head at Tata sky & Senior Manager CS at Samsung India Electronics Pvt. Ltd. Further I have worked with SONY as All India Post Sales In Charge and in National Panasonic as Branch Service Head – East.

Training and development was a part of my Key Result Area; which included Technical training, soft skill training and other CS and Customer Care training.

Presently attached with, The British Institute Kolkata, Bharatiya Vidya Bhavan Institute of Science & Management Kolkata  and Techno India  Hooghly  as an external faculty for training and development.

Key Skills : Strategy Planning ♦ Business Development ♦ Service Operations ♦ Communication ♦ Customer Relations & CS ♦ Planning & Scheduling ♦ Escalation Management ♦ Quality Management & Quality Assurance ♦ Technical Support ♦ Service Level Agreements ♦ Training, Development & grooming ♦ Content Development ♦ Activity based training ♦ Audio visual training and slide show.

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