Srujanii

ELI-LILLY APR 2015 – AUG 2016 Servicenow Technical Consultant

Responsibilities:

• Responsible for analyzing, designing and developing business applications which involved customization, wizards, workflow administration, data imports, custom scripting using JavaScript.

• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.

• Experienced in managing both low and high-severity incidents across the entire incident lifecycle in accordance with availability, resolution and restoration SLA’s.

• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement. AF SEP 2016 – JULY 2017 Servicenow Technical Consultant/Developer

Responsibilities:

• Responsible for gathering requirements and designing the Service Catalog and Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements.

• Design solutions to enhancement requests by developing with JavaScript and implementing workflows.

• Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and performing quality assurance testing and user acceptance testing.

• Responsible for preparing design level, program-level and user-level documentation.

• Involved with working in an agile development environment.

• Involved in the complete end to end cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now to produce the required product.

• Developed user interface elements for Web-based applications based on program specifications using JavaScript.

• Experience working on REST integration and minor Service Portal enhancements.