SHUBHRA

SUMMARY

_ Relevant IT experience inApplication Operations and Analysis with Telecom and Banking Sectoras a Team leader for 10 yrs.

_ Experienced in working on Automation Tools like EyeShareAyehu ,ML(HiveCenter) with Agile methodology.

_ Experienced in working on Databaselike Oracle RDBMS SQL, PL/SQL.

_ Experienced in Engineering Management and Reporting with tools like Service Now and BMC Remedy.

_ Proficient knowledge in End-to-End Testing phases with bug tracking and reporting.

_ Experienced in testing tools like RPT and JIRA

_ Experienced in Database Testing using TOAD, SQL Developer

_ Certified in ITIL V3Foundation and Service Transition.

_ Worked on Project and Portfolio Management tool CLARITY for business operations in Telecom.

PROJECT SUMMARY

Prime Brokerage Equities                                                                                        Apr’18 – Mar’20

Company                               :          Cognizant Pvt Ltd .

Client                                    :          Credit Suisse

Tools Used                            :          Tectia, PLSQL Developer, Service Now,Control-M

Informatica 10.5.1, Appview.

Description                            :         We have trading platforms across various banking divisions including foreign exchange, equities, options, and SWAP. On daily basis we have trade execution to the buy and sell-side powerful workflow and compliance tools, and rich analytics via desktop applications .Over PB app we need to check daily availability of feeds from GMI,OTC,LCH,CDR Exchange and to ensure flow down of multiple reports globally APAC,LN,AM with latest market figures across CS clients.       

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Responsibilities:

Ø Analysis and presenting monthly/quarterly progress of assigned projects to stakeholders and seniors.

Ø Prime Brokerage application, which involves jobs, user application issues, performance, analysis, automating daily tasks,Jira creation, bug fixing, Server and database maintenance, Incident/Problem/Change management, maintaining SLA and KPI.

Ø Requirement check of BOT Chat development for automatic processing on batches.

Resolve technical issues in conjunction with level 3, connectivity, infrastructure, and dev teams

Finance ApplicationsMar’19 – Till date

Company                               :          Cognizant Pvt Ltd .

Client                                    :          Credit Suisse

Tools Used                            :          Eyeshare, UiPath, Windows10, Informatica 10.5.1

Description                

Ø As a Lead checking forpre-approved use casesand BAU tasks according to the present Operation Procedures.

Ø Provide clients with training and guidance on system functionality and workflow.

Ø Work with external vendors and partners to resolve tool correspondent issues.

Ø Managing client expectations and advantage all tools to improve client experience.

Ø Developingworkflows for repeated tasks SOD,intra-day and end of day system checks.

Ø Assist and drive the team by providing oversight by Conducting KT sessions for new joiners.

Ø Analyse business processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy

Ø Develop Detail As Is Process Description – PDD (Process Description Document), Detail To Be Automated Process Description – SDD (Solution Design Document)

Ø Develop high level project plans for implementation projects

Ø Provides continuous updates to RPA stakeholders and Project Manager during project delivery.

Ø Work with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

Ø Formulate planning, budgeting, forecasting and reporting strategies.

Ø Manage full life cycle implementations.Open Tickets extraction from BMC Remedy/ Service Now across Globe for weekly call status and Reporting purpose. Estimating CSAT/DSAT status from user rating.

Ø Identify business opportunities to increase usability and profitability of information architecture.

Ø Experience with leadership, governance and change enablement.

Ø Develop and manage vendor relationships.Lead workshops for client education.