Shrinivas

Achievement-Driven & High Performance Management Executive |Operations Manager Over 14 years of extensive experience in running successful method-oriented operations excellence and taking various initiatives for business excellence through process improvement across BPO domain • Cross-functional experience in managing entire operations with an aim to accomplish corporate (external and internal) plans & goals and maximizing customer delight, process compliance, and so on • Significant exposure in setting out quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs • Resourceful in developing & maintaining strong relationships with business leaders across the network, ensuring appropriate operational controls are in place and maintaining on an ongoing basis • Extensive experience in processing the insurance premium as per the calculation and information provided by the broker • Experience in Customer service and Client complaints in voice domain • Excellence in preparing & presenting various weekly / monthly MIS reports pertaining to process and productivity; undertaking responsibilities of removing unnecessary procedures in process for efficient functioning • Track record in reviewing performance metrics for various business units (including operations, quality & training) • An enterprising leader with skills in leading personnel towards accomplishment of common goals at ease with budget limitations, deadlines and high pressure situations