P R O F I L E S U M M A R Y
· ISTQB Foundation Level certified individual: capable at implementing quality assurance procedures & systems and managing software testing at all stages of life cycle- testing Client/Server and Web applications in Healthcare & Banking Domain
· Certified Scrum Master (CSM): Having end-to-end understanding of SQA (Software Quality Assurance) processes, organization & techniques in order to drive the creation of relevant and detailed test plans
· Proven knowledge of all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and experienced in methodologies like Waterfall, Iterative and Agile (SCRUM)
· Attaining experience of working on various testing methodologies such as Manual Testing, Testing Techniques, Retesting, Regression, Writing Test Cases, Test Plan creation, Black-Box Testing, Bug Tracking, Demo Session, GUI Testing and Security Testing
· Technical savvy professional having exposure in Bug/Project Tracking Tools: JIRA, Rally, Bugzilla, Watson; Operating Systems: Windows, Mac
· Expertise in end-to-end implementation of various projects; including designing, development, coding, implementation of software applications
· Skilled at monitoring & delivering high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time
Strong problem solving & technical skills coupled with decision making for enabling effective solutions for high customer satisfaction & low operational costs