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Member of Technical Staff -I Cloud Operations)
Location Bangalore
Total Views174
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 7 Year
  • Cost
    Hourly Rate$15
  • availability
    AvailabilityMore 1 Month
  • work from
    Work FromAny
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnApril 23, 2024
Key Skills
customer successvoipSAASescalation management IP Telephonyonline meetingsCMR meetingsvoice qualityaccount manager

Responsible for prioritization, problem solving and escalation management.

Management of the first-line and second-line VOIP support and Network teams.

provide specialists with timely feedback (positive and constructive) regarding team performance.

provide hands on support in the queue, particularly during high volume periods.

Conducting team trainings on product knowledge and knowhow sessions.

Ensured customer satisfaction by taking ownership of escalation calls, keeping callback comments, gaining trust

Responsible for network and infrastructure support, technical support/application support and product support including installations, maintenance, and upgrades.

Creating Knowledge Base VOIP articles on call flows, contact centre management/ACD and servers.

Monitoring NOC operations.

Analyzing customer’s requirement and proposing technical solutions accordingly

Providing Technical Training and Handoff to new Clients on Mitel Cloud based Solutions

Closely working with Cloud Implementation team and assisting in designing of call flows

Managing and providing solution on technical escalations.

Act as a point of contact in Team Managers absence

Member of Mitel Technical trainers for new Clients

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