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Shiv

Manager Quality
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Location New Delhi
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Member since30+ Days ago
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Candidate Information
  • User Experience
    Experience 15 Year
  • Cost
    Hourly Rate$13
  • availability
    AvailabilityMore 1 Month
  • work from
    Work FromOffsite
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    CategoryCustomer Support
  • back in time
    Last Active OnJune 13, 2024
Key Skills
Transcription Quality Analyst
Summary

Professional Abridgment

 

º        A Six Sigma Yellow Belt Trained personnel

º        Smart professional with more than 17 years of experience across a cross range of functions in the ITES/BPO industry with a drive to excel at managerial and leadership position

º        Worked as a Freelancer for FactSet CallStreet, LLC, as Final Editor for Quarterly Earnings Calls, Annual Conference Calls, Quarterly Update Calls, New Product Launches/Acquisition/Merger Calls, Interview Calls, Analyst Meeting, etc.

º        Proficient in Quality Audit, Quality Analysis, Operation Management, Process Management and Analysis

º        Commendable multi project handling skills by maintaining quality and timelines; creditable ability to interact with onshore and offshore clients

º        Ability to learn new technologies with analytical mindset and adapt to any challenging environment

º        Currently working as Manager – Quality Assurance at Real Team Systems Pvt. Ltd.

Real Team Systems Pvt. Ltd. [Transcriptionist/Quality Manager/Editor] April 2020 – till date

The nature of work is to ensure 99% quality of the transcripts and provide them within the turn-around time threshold of Quarterly Earnings Conference Calls, Annual Conference Calls, Quarterly Update Calls, New Product Launches/Acquisition/Merger Calls, Interview Calls, Analyst Meeting, etc. of almost all the companies listed under different Stock Exchanges around the world.

FactSet CallStreet, LLC [Transcriptionist/Quality Analyst/Editor] (Freelancer) May 2015 – April 2020

 Dealing with most of the Fortune 500 companies registered with NYSE and NASDAQ (National Association of Securities Dealers Automatic Quotation System). The nature of work is to ensure 98% quality of the transcripts, i.e. Quarterly Earnings Conference Calls, Annual Conference Calls, Quarterly Update Calls, New Product Launches/Acquisition/Merger Calls, Interview Calls, Analyst Meeting, etc..

 


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