Experience Of Salesforce Sales Cloud-User Administration,Process builder,Workflow,validation rule,data loader & Workbench,Reports & dashboard,Security settings,Profiles & permission Sets etc. Email to case, web to case, Phone to Case, Email Templates Service Cloud experience: Account Management , Case Management,Case task Management,Live agent & Knowledge Management. Experince in Business analysis,Document Business requirement,effort estimation,SFDC setup configuration and Customization. Working in a Revenue Cycle Management Project. A/R Follow-up: Constant communication with payers on accounts receivable using phone, email and web.