Shashank

IT Manager

Location : Mumbai

Experience : 14 Year

Last active on : July 27, 2021

Rate: $1 / Hourly

Availability : Immediate

Work From : Any

Category : Information Technology & Services

 
Active: 30+ Days ago
Shortlist : 0
Total Views : 37
Key Skills
ITIL ITSM Project Management Prince2 Servers Cisco Networking AWS or Azure EUC Service Delivery
Summary
I’m an IT professional with 14 years of experience in the IT Industry; I have completed BCA, Prince 2, ITIL SO, ITIL V3, and completed training of MCSE, AWS, VMware, Office 365, CCNA, CCNP. My overall accountability for IT infrastructure domain including End-User Computing, Service delivery, Managing IT Infra, seamless running IT Operations, and work collaboratively with APAC-EMEA pacific peers to achieve business objectives, develop new strategies, and road map. I would providing leadership and directs teams to plan and execute IT services, would also lead the IT-GSD to support (24/7) more than 10k users across the globe, and achieved 96% CSAT SLA. I was also accountable and responsible for team performance, training, and maintaining SLA compliance. I have carried out program/projects including enterprise applications support, Incidents, Request Fulfillment, Change, and Problem management. I would work as a business relationship manager role and primary regional liaison for all IT infrastructure in Asia-Pacific, with management accountability to insourced infrastructure teams and global outsourced providers (FMS/Shared services). I have worked with diff BU’s to Establishes directions, achieve organizationally objectives and priorities aligned with global and regional IT strategy and compliance requirements. Simultaneously I was managing IT budgeting, forecasting, and vendor negotiation. I am looking forward to a job in IT Service Delivery, IT Operations, End-User Computing, Data Center Operations. please find an enclosed resume for your reference.
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