Shashank

IT Manager
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Location Mumbai
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 14 Year
  • Cost
    Hourly Rate$1
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
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    CategoryInformation Technology & Services
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    Last Active OnOctober 04, 2022
Key Skills
ITILITSM Project ManagementPrince2ServersCisco NetworkingAWS or AzureEUCService Delivery
Summary
I’m an IT professional with 14 years of experience in the IT Industry; I have completed BCA, Prince 2, ITIL SO, ITIL V3, and completed training of MCSE, AWS, VMware, Office 365, CCNA, CCNP. My overall accountability for IT infrastructure domain including End-User Computing, Service delivery, Managing IT Infra, seamless running IT Operations, and work collaboratively with APAC-EMEA pacific peers to achieve business objectives, develop new strategies, and road map. I would providing leadership and directs teams to plan and execute IT services, would also lead the IT-GSD to support (24/7) more than 10k users across the globe, and achieved 96% CSAT SLA. I was also accountable and responsible for team performance, training, and maintaining SLA compliance. I have carried out program/projects including enterprise applications support, Incidents, Request Fulfillment, Change, and Problem management. I would work as a business relationship manager role and primary regional liaison for all IT infrastructure in Asia-Pacific, with management accountability to insourced infrastructure teams and global outsourced providers (FMS/Shared services). I have worked with diff BU’s to Establishes directions, achieve organizationally objectives and priorities aligned with global and regional IT strategy and compliance requirements. Simultaneously I was managing IT budgeting, forecasting, and vendor negotiation. I am looking forward to a job in IT Service Delivery, IT Operations, End-User Computing, Data Center Operations. please find an enclosed resume for your reference.
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