I’m an IT professional with 14 years of experience in the IT Industry; I have completed BCA, Prince 2, ITIL SO, ITIL V3, and completed training of MCSE, AWS, VMware, Office 365, CCNA, CCNP.
My overall accountability for IT infrastructure domain including End-User Computing, Service delivery, Managing IT Infra, seamless running IT Operations, and work collaboratively with APAC-EMEA pacific peers to achieve business objectives, develop new strategies, and road map. I would providing leadership and directs teams to plan and execute IT services, would also lead the IT-GSD to support (24/7) more than 10k users across the globe, and achieved 96% CSAT SLA. I was also accountable and responsible for team performance, training, and maintaining SLA compliance.
I have carried out program/projects including enterprise applications support, Incidents, Request Fulfillment, Change, and Problem management.
I would work as a business relationship manager role and primary regional liaison for all IT infrastructure in Asia-Pacific, with management accountability to insourced infrastructure teams and global outsourced providers (FMS/Shared services). I have worked with diff BU’s to Establishes directions, achieve organizationally objectives and priorities aligned with global and regional IT strategy and compliance requirements.
Simultaneously I was managing IT budgeting, forecasting, and vendor negotiation.
I am looking forward to a job in IT Service Delivery, IT Operations, End-User Computing, Data Center Operations. please find an enclosed resume for your reference.