Shashank

IT Manager

Location : Mumbai

Experience : 14 Year

Last active on : September 23, 2020

Rate: $1 / Hourly

Availability : Immediate

Work From : Any

Category : Information Technology & Services

 
Key Skills
ITIL ITSM Project Management Prince2 Servers Cisco Networking AWS or Azure EUC Service Delivery
Summary
I’m an IT professional with 14 years of experience in the IT Industry; I have completed BCA, Prince 2, ITIL SO, ITIL V3, and completed training of MCSE, AWS, VMware, Office 365, CCNA, CCNP. My overall accountability for IT infrastructure domain including End-User Computing, Service delivery, Managing IT Infra, seamless running IT Operations, and work collaboratively with APAC-EMEA pacific peers to achieve business objectives, develop new strategies, and road map. I would providing leadership and directs teams to plan and execute IT services, would also lead the IT-GSD to support (24/7) more than 10k users across the globe, and achieved 96% CSAT SLA. I was also accountable and responsible for team performance, training, and maintaining SLA compliance. I have carried out program/projects including enterprise applications support, Incidents, Request Fulfillment, Change, and Problem management. I would work as a business relationship manager role and primary regional liaison for all IT infrastructure in Asia-Pacific, with management accountability to insourced infrastructure teams and global outsourced providers (FMS/Shared services). I have worked with diff BU’s to Establishes directions, achieve organizationally objectives and priorities aligned with global and regional IT strategy and compliance requirements. Simultaneously I was managing IT budgeting, forecasting, and vendor negotiation. I am looking forward to a job in IT Service Delivery, IT Operations, End-User Computing, Data Center Operations. please find an enclosed resume for your reference.
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