WNS Global Services (P) Ltd : Feb 2014 till date (serving notice period)
Sr. Group Manager
Devised implementation plans, including cost-benefit and ROI analyses for each automation.
Served as the liaison with senior level stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks, and solutions.
Resolved problems with the ability to take a logical approach to the source of the error and escalated where appropriate to bring forth a resolution or mitigation.
Measured the quality and efficiency of each automation delivery by conducting lesson learned activities post deployment.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Directing and supporting team to generate detailed documents related to design, development and delivery of solutions like PDD,SDD,UAT test cases, user guides.
Accountable for all deliverables during the Define, Design, Configure, Test, and Roll Out Phases of the Delivery cycle.
Managed accurate cost and resource estimates and delivering against agreed budgets within agreed schedule
Led multiple complex engagements for various clients globally across multiple domains like F&A, Shipping & Logistics, Healthcare, Insurance.
Previously worked as Technical Architect for ASP.Net applications and managed both in house as well as cloud deployments with Azure, AWS and Google Cloud.
Helped in getting more business by continuous customer engagement and turning opportunities into business by showcasing proof of concepts.
Have been involved in creating various technical capabilities at organizational level including RPA, mobile application development, performance and security testing.
Appreciated by customers for delivering best in class solutions
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