Shajin

• Experience
• August 2015 –Till date
• IT Operations Professional- Applications/Siemens Healthineers, Bangalore, India



·        Created and edited tables, components, and MSI's in Admin Studio for Windows Installer

·        Performed software distribution and patch management to Windows desktops and laptops

·        Worked with various applications for software packaging

·        Created and worked on MST Transforms, MSP Patches, and MSM Merge Modules for MSIs

·        Worked extensively on PSADT, CMD, and PowerShell

·        Used Flexera Admin Studio 11.0 and Install Shield Editor for software packaging

·        Used SCCM and Intune for application deployment

·        Creating dashboards and reports using PowerBI

March 2012 –May 2015

Customer Support Engineer/HCL Info Systems, Dubai, UAE

·        Provided technical support to clients for hardware and software issues

·        Troubleshot technical issues on both hardware and software

·        Worked with end-users to resolve technical issues

July 2007 – April 2011

ITS Engineer /SBM Ltd, Riyadh, Saudi Arabia

Worked for Saudi Telecom to support end users on troubleshooting technical issues on both Hardware & Software.

o  Provided technical support to end-users for hardware and software issues

o  Troubleshot technical issues on both hardware and software