Executive Summary:
A competent professional with more than 5 years of rich experience in back office operations, data entry, customer service with lead BPO & KPO organization
Since March 2012 with a leading MNC as a Customer Service Executive
o Worked in a customer service process for international BPO
o Making outbound calls for cross sell up sell
o Receiving inbound calls for customer queries
o Updating the client database
o Worked on creating complex excel reports & other MIS
o Worked on updating CRM data entry project
o Worked on creating decks for clients in PPT format
From June 2008 to March 2012 with a Pvt ltd company as a Business Executive
Ø Managing global customer services and understanding their requirements
Ø Preparing various reports (MIS) as per the requirement of client and management
Ø Meeting customer expectation by meeting all criteria listed in the SLA’s
Ø Ensure process documentation (SOP), knowledge transfer and effective process training
From May 2003 to July 2006 with MNC. as a Data Entry Officer
Ø Worked in account receivable project
Ø Processing of billing forms in a system
Ø Handling high volume transactions and customer queries
Ø Worked on various other data entry projects which require high typing speed
Ø Worked on maintaining a report in excel format
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