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SHAILENDRA

Customer Service Executive
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Location Mumbai
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Total Views163
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 12 Year
  • Cost
    Hourly Rate$1
  • availability
    Availability2 Week
  • work from
    Work FromOnsite
  • check list
    CategoryCustomer Support
  • back in time
    Last Active OnJune 17, 2024
Key Skills
Customer ServiceCall CenterData EntryMSOffice
Summary

Executive Summary:

A competent professional with more than 5 years of rich experience in back office operations, data entry, customer service with lead BPO & KPO organization


Since March 2012 with a leading MNC as a Customer Service Executive

 

o  Worked in a customer service process for international BPO

o  Making outbound calls for cross sell up sell

o  Receiving inbound calls for customer queries

o  Updating the client database

o  Worked on creating complex excel reports & other MIS

o  Worked on updating CRM data entry project

o  Worked on creating decks for clients in PPT format

From June 2008 to March 2012 with a Pvt ltd company as a Business Executive

Ø Managing global customer services and understanding their requirements

Ø Preparing various reports (MIS) as per the requirement of client and management

Ø Meeting customer expectation by meeting all criteria listed in the SLA’s

Ø Ensure process documentation (SOP), knowledge transfer and effective process training


From May 2003 to July 2006 with MNC. as a Data Entry Officer

Ø Worked in account receivable project

Ø Processing of billing forms in a system

Ø Handling high volume transactions and customer queries

Ø Worked on various other data entry projects which require high typing speed

Ø Worked on maintaining a report in excel format


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