Santosh

SUMMARY I've been a Business Analyst, BPMN Expert and Documentation specialist since 6 years of my experience. My success reflects my skills as a business systems analyst, Documentation specialist, and UML Modeler as well as my ability to integrate these and apply them in a wide variety of contexts. My interest in information has led me to explore design as a means to an end—communication. Meeting the needs of the audience has sharpened my presentation skills. Committed to excellence. Passionate about design and writing

EXPERIENCE Business Analyst Mannya Techno Solutions Hyderabad, India Mannya is a consulting partner to the world’s best CRM service ‘Salesforce’. We are a cloud computing and analytics based company focused on quality and cost-effectiveness at the same time. We leverage Salesforce capabilities and serve the four verticals of Sales, Marketing, Community and Client Servicing by building Robust Sales Networks, Better Client Relationships, Excellent customer service and Enhancing Employee Efficiency. Responsibilities: SPOC & Product Owner are my Roles performed. To Migrate, Design, Develop, Configure, Customize and Integrate the Working Product or the functionalities in Salesforce which serve the purpose of the Customer Relationship Management. Implemented with 6 Projects in the span of 3 years with 100% CSat from Customer. Responsible in leading the Whole Project, Resources & Deliverables. Expertise in different Domains like, Automobile, Bio-Technology, Manufacturing, Distributors, Service & Medical Devices