Santosh Kumar

WORK PROFILE

• Freelancing all kinds of tasks

• Logo Design, Graphic Design, Translation, Data Entry

• Knowledgeof network security practices and anti-virus programs

• Ability to perform troubleshooting and provide clear instructions

• Excellent problem-solving and multitaskings kills

• Customer-oriented attitude the basic configuration of firewalls

• Remote support of on-site engineers and end users/customers during installation

• Remote troubleshooting and fault finding if issues occurupon initial installation

• Capacity management and audit of IP addressing and hosted devices with in datacentre’s

• liaising with project managemen tteams,third-line engineers and service desk engineers on a regular basis

• Speaking with customers via email and phone for initial requirement capture.

• Good knowledge on Microsoft Office2007,2010,office365

• Work with function almanagers and the team sponsor to obtain necessary resources to support the team’srequirements

• Obtain and coordinate space,equipment,and communicatin onlines for team members

• Establish meeting times,places and agendas

• Coordinate the review,presentation and release of design layouts,drawings, analysis and other documentation

• Coordinates meetings

• Provide status reporting of team activities against the programplanor schedule

• Keepthe project manager and productcommittee informed of task accomplishment,issues and status

• Serve as a focal point to communicate and resolve interface an dintegrationissues with other teams

• Escalateissues which cannot be resolved by the team

• Provide guidance to the team based on management direction Proven work experienceas a DesktopSupport Engineer, Technical Support Engineer or similar role

• Hands-onexperience withWindows/Linux/MacOSenvironments

• Working knowledgeof office automation productsandcomputer peripherals,like printers and scanners

• Tools Known : CRM,Service Now,TSM,IAM