WORK PROFILE
• Freelancing all kinds of tasks
• Logo Design, Graphic Design, Translation, Data Entry
• Knowledgeof network security practices and anti-virus programs
• Ability to perform troubleshooting and provide clear instructions
• Excellent problem-solving and multitaskings kills
• Customer-oriented attitude the basic configuration of firewalls
• Remote support of on-site engineers and end users/customers during installation
• Remote troubleshooting and fault finding if issues occurupon initial installation
• Capacity management and audit of IP addressing and hosted devices with in datacentre’s
• liaising with project managemen tteams,third-line engineers and service desk engineers on a regular basis
• Speaking with customers via email and phone for initial requirement capture.
• Good knowledge on Microsoft Office2007,2010,office365
• Work with function almanagers and the team sponsor to obtain necessary resources to support the team’srequirements
• Obtain and coordinate space,equipment,and communicatin onlines for team members
• Establish meeting times,places and agendas
• Coordinate the review,presentation and release of design layouts,drawings, analysis and other documentation
• Coordinates meetings
• Provide status reporting of team activities against the programplanor schedule
• Keepthe project manager and productcommittee informed of task accomplishment,issues and status
• Serve as a focal point to communicate and resolve interface an dintegrationissues with other teams
• Escalateissues which cannot be resolved by the team
• Provide guidance to the team based on management direction Proven work experienceas a DesktopSupport Engineer, Technical Support Engineer or similar role
• Hands-onexperience withWindows/Linux/MacOSenvironments
• Working knowledgeof office automation productsandcomputer peripherals,like printers and scanners
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