• Overall, 12Years of experience in System Administrator, IT Service Desk/Technical support
• 8 Years of experienced IT Help Desk International Client US,UK and Australia
• 4 Years of experienced Leading System Administrator/IT Service Desk Team/Team Manager
• Strong knowledge of IT Infrastructuresupport processes including ticket tool management
• Experienced supporting Microsoft 365, Azure Cloud services,SHARES, Share Point, OneDrive
• Administration experienced in 0ffice365, G-Suite, Jira, Cisco VPN, TrendMicro, SophosFirewall
• Having exposure in Various Application Installation and Troubleshooting onWindows
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