Summary of Experience

•                   Overall, 12Years of experience in System Administrator, IT Service Desk/Technical support 

•                   8 Years of experienced IT Help Desk International Client US,UK and Australia

•                   4 Years of experienced Leading System Administrator/IT Service Desk Team/Team Manager

•                   Strong knowledge of IT Infrastructuresupport processes including ticket tool management

•                   Experienced supporting Microsoft 365, Azure Cloud services,SHARES, Share Point, OneDrive

•                   Administration experienced in 0ffice365, G-Suite, Jira, Cisco VPN, TrendMicro, SophosFirewall

•                   Having exposure in Various Application Installation and Troubleshooting onWindows