More than 12 years of experience in the field of Customer experience Management, Customer relationship and sales, Fulfillment operations, Process excellence, Quality Control & Supply chain management. ⇒ Certified ISO 9001-2015 auditor ⇒ Certified Six Sigma Green Belt professional ⇒ Google certified IT support engineer ⇒ Experience in working with CRM suites like Salesforce, and customer support suites like Freshdesk. ⇒ Exposure to the core startup culture, with the experience of managing the team of the size of 70+ individuals. ⇒ Entrepreneurial experience of running own business