Rumit

WORK EXPERIENCE

I have worked with Indian Oil Corp. Ltd. Chandigarh from October 2011 to October 2012.

 Job Profile: Desktop Support Associate. (IT Help desk Profile)

 Job Description: To handle all the queries locally and remotely via VNC, related to the Windows operating system, the configuration of Microsoft Outlook profile, installation, and configuration of all corporate software, installation of local and network

printers, and creation of new users in Active Directory.

 Reason for Leaving: Completion of 1 Year Contract.

I worked with Concentrix, Chandigarh from February 2013 to August 2015.

 Job Profile: Resolution Expert. (Voice based Profile)

 Job Description: To handle all the queries of household customers using Windows,

Android and Mac Operating systems are related to all software-related issues, configuration issues related to printers and routers, and Email Client related issues.

(US/Canada based Customers)

 Reason for Leaving: Business Process Closure.

I have worked with TechRoger, Zirakpur from August 2015 to December 2016.

 Job Profile: Resolution Expert

 Job Description: To handle the team of Technical Support Executive, giving them the training required, assisting them to solve the pending issues making sure 100% case resolution as soon as possible, helping the sales team on technical aspects for

all the queries of household customers using Windows and Mac Operating systems related to all software related issues, and configuration issues related to Printers, Routers, QuickBooks, and Email Client-related issues.