A Competent professional with more than 10 years of experience in Banking Operations Management, Process Management and new process set up within banking & financial service sector.
Worked with RBS Business Services as Manager- Payment Protection Insurance Operations
Successfully Migrated a high complex process PPI Investigation. Scaled up the operations team by over 40 FTE during 2017
Conducted various process training for the team members.
Management multiple teams across process streams with team size ranging between 8 to 25 members over the last 5 years
Possess good interpersonal communication and organisational skill with abilities in team management, team motivation, customer relationship management and effective crisis management