 A Competent professional with more than 10 years of experience in Banking Operations Management, Process Management and new process set up within banking & financial service sector.  Worked with RBS Business Services as Manager- Payment Protection Insurance Operations  Successfully Migrated a high complex process PPI Investigation. Scaled up the operations team by over 40 FTE during 2017  Conducted various process training for the team members.  Management multiple teams across process streams with team size ranging between 8 to 25 members over the last 5 years  Possess good interpersonal communication and organisational skill with abilities in team management, team motivation, customer relationship management and effective crisis management