4 consecutive years of working with integrity. Versatile and proactive VA with customer service, email, and chat support passion. I've got skills that came from spartan training in the BPO industry and Udemy.
- Live chat support via Zendesk ticket system.
- Email support/handling using Gmail, Outlook, and other mail clients.
- Provide tracking and order information.
- Process amendments, cancellation, chargeback response, and refund.
- Process returns and exchange.
- Resolve disputes.
- FB and IG comment on moderation and answer queries.
- Customer phone handling