ROHIT

WORKEXPERIENCE

 1yearexperienceofAssistedmanagercustomercare

 3yearexperienceofTrainer

 3yearexperienceofonlineLecturer RoleandResponsibilities

ReviewExistingTrainingMaterialsandIdentifyneedforupdatingthesame.ShouldbeabletocreatenewcontentasandwhennecessarybasisTNIs/TNAsofthecenter.

Conductandperiodicallyreviewcontents/initialtrainingmaterialoftheinitialtrainingofNewHiresoftheprocessandexistingemployeesalike. DevelopandconductRefreshersbasedonTrainingneedsforexistingAgentsandhelppreparethemforthejobw.r.tcommunicationsandbehavioralrequirements.

 UsingtrendingdatafromQualityAssurancereports,createone-on-oneorgrouptrainingstoresolvetrainingdiscrepanciesonthelinesofCommsandBehavioraldefects.

 Evaluateclient’sandorg’strainingrequirementsandestablishtraininggoals/completionmilestones

 Developandimplementclient-specifictrainingprogramsandmaterialusinginputfromProjectManagers,clienttrainingmaterialsandKnowledgeSystemcontentsforprocesses.

 Similarflowisdonefororglevelrequirementsviafeedbackandsurveymechanismstorunbehavioraltrainingworkshops.

 Developcontentspecifictotrainingneedsoftheorginaprecisemannertomeettheobjectivesoftheprogram/learningobjectives.

 Coordinatetrainingactivitiesloopinginclientandstakeholders.

 Togivepricesstrainingtonewhiresl.

 Facilitaterole-playing,test,certification,andremediationasrequired.