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ROHIT

AM opration and Process Trainer
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Location India
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 4 Year
  • Cost
    Hourly Rate$8
  • availability
    Availability2 Week
  • work from
    Work FromOnsite
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 08, 2024
Key Skills
Soft Skills TrainerProcess TrainerTraining DeliveryTraining AnalysisCustomer Service Training
Summary

WORKEXPERIENCE

 1yearexperienceofAssistedmanagercustomercare

 3yearexperienceofTrainer

 3yearexperienceofonlineLecturer RoleandResponsibilities

ReviewExistingTrainingMaterialsandIdentifyneedforupdatingthesame.ShouldbeabletocreatenewcontentasandwhennecessarybasisTNIs/TNAsofthecenter.

Conductandperiodicallyreviewcontents/initialtrainingmaterialoftheinitialtrainingofNewHiresoftheprocessandexistingemployeesalike. DevelopandconductRefreshersbasedonTrainingneedsforexistingAgentsandhelppreparethemforthejobw.r.tcommunicationsandbehavioralrequirements.

 UsingtrendingdatafromQualityAssurancereports,createone-on-oneorgrouptrainingstoresolvetrainingdiscrepanciesonthelinesofCommsandBehavioraldefects.

 Evaluateclient’sandorg’strainingrequirementsandestablishtraininggoals/completionmilestones

 Developandimplementclient-specifictrainingprogramsandmaterialusinginputfromProjectManagers,clienttrainingmaterialsandKnowledgeSystemcontentsforprocesses.

 Similarflowisdonefororglevelrequirementsviafeedbackandsurveymechanismstorunbehavioraltrainingworkshops.

 Developcontentspecifictotrainingneedsoftheorginaprecisemannertomeettheobjectivesoftheprogram/learningobjectives.

 Coordinatetrainingactivitiesloopinginclientandstakeholders.

 Togivepricesstrainingtonewhiresl.

 Facilitaterole-playing,test,certification,andremediationasrequired.

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