Program manager
 Location  Kolkata
 Total Views  115
 Shortlist 0
 Member since  30+ Days ago
Candidate Information
  • Experience  12 Year
  • Hourly Rate $10
  • Availability Immediate
  • Work From Any
  • Category Information Technology & Services
  • Last Active On October 14, 2021
Key Skills
Project management; writing editing Photo editing Technical writing seminars and teaching Business strategy design and execution Operations management Change Management & reengineering Stakeholder management Customer experience enhancements Balanced Score Card impact –impact analysis and implementation
2000 - 2004

Electrical Engineer (Engineering)
Pune University

2010 - 2011

Aston Business School

Looking for opportunities to work from home. I have taken guest lectures for academic institutions in program , project manager , strategy , operation , supply chain management, business orientation, cost transformation and customer relationships enhancements . Experience in balanced score card implementation , robotics process automation, statement of purpose and procedure drafting , cost transformation preparation and implementation strategies , digitalisation and management. Value stream mapping , touch point analysis for customer lifecycle management .
Project Details
Title : Business strategy design and execution | Operations management | change management
Duration : 150
role and responsibileties :

·        Expertise in business consulting in areas of change management to deliver business value, cost transformation, customer experience enhancement, driving strategic initiatives across Europe, North America & India with culturally diversified work groups

·        Integrated solutions at enterprise level for complex problems and ability to define and solve unstructured business problems

·        Experience to implement innovative models to induct skilled resources into the organisation and ready to deploy tools

·        Service design and optimisation, process transformation using statistical analysis and business intelligence

·        Re-engineered engagement approach improving Net Promoter Score (NPS) & KLAS (Clinical IT research report)

·        Enhanced client relationship through delivery optimisation & domain consulting

14+ years of experience in IT strategy, operation transformation and leading global teams across delivery centers. Drive CXO initiatives across Europe & North America for IT (Applications, Infrastructure and Business Process Outsourcing), banking financial services and insurance (BFSI) and healthcare. Proven ability to conceptualize, design & deploy transformational strategies for end to end service delivery lifecycle (SDLC), thus impacting long & short term business goals by seamlessly integrating IT expertise.

Description :

Business strategy design and execution | Operations management | Change Management & reengineering| Stakeholder management| Customer experience enhancements | Transition & transformation | Balanced Score Card impact –impact analysis and implementation |Certified SAFE agilest|

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