Ritu

Program manager

Location : Kolkata

Experience : 12 Year

Last active on : September 30, 2020

Rate: $10 / Hourly

Availability : Immediate

Work From : Any

Category : Information Technology & Services

 
Key Skills
Project management; writing editing Photo editing Technical writing seminars and teaching Business strategy design and execution Operations management Change Management & reengineering Stakeholder management Customer experience enhancements Balanced Score Card impact –impact analysis and implementation
Education
2000 - 2004

Electrical Engineer (Engineering)
Pune University

2010 - 2011

(Strategy)
Aston Business School

Summary
Looking for opportunities to work from home. I have taken guest lectures for academic institutions in program , project manager , strategy , operation , supply chain management, business orientation, cost transformation and customer relationships enhancements . Experience in balanced score card implementation , robotics process automation, statement of purpose and procedure drafting , cost transformation preparation and implementation strategies , digitalisation and management. Value stream mapping , touch point analysis for customer lifecycle management .
Project Details
Title : Business strategy design and execution | Operations management | change management
Duration : 150
role and responsibileties :

·        Expertise in business consulting in areas of change management to deliver business value, cost transformation, customer experience enhancement, driving strategic initiatives across Europe, North America & India with culturally diversified work groups

·        Integrated solutions at enterprise level for complex problems and ability to define and solve unstructured business problems

·        Experience to implement innovative models to induct skilled resources into the organisation and ready to deploy tools

·        Service design and optimisation, process transformation using statistical analysis and business intelligence

·        Re-engineered engagement approach improving Net Promoter Score (NPS) & KLAS (Clinical IT research report)

·        Enhanced client relationship through delivery optimisation & domain consulting

14+ years of experience in IT strategy, operation transformation and leading global teams across delivery centers. Drive CXO initiatives across Europe & North America for IT (Applications, Infrastructure and Business Process Outsourcing), banking financial services and insurance (BFSI) and healthcare. Proven ability to conceptualize, design & deploy transformational strategies for end to end service delivery lifecycle (SDLC), thus impacting long & short term business goals by seamlessly integrating IT expertise.


Description :

Business strategy design and execution | Operations management | Change Management & reengineering| Stakeholder management| Customer experience enhancements | Transition & transformation | Balanced Score Card impact –impact analysis and implementation |Certified SAFE agilest|