Ritu

·        Expertise in business consulting in areas of change management to deliver business value, cost transformation, customer experience enhancement, driving strategic initiatives across Europe, North America & India with culturally diversified work groups

·        Integrated solutions at enterprise level for complex problems and ability to define and solve unstructured business problems

·        Experience to implement innovative models to induct skilled resources into the organisation and ready to deploy tools

·        Service design and optimisation, process transformation using statistical analysis and business intelligence

·        Re-engineered engagement approach improving Net Promoter Score (NPS) & KLAS (Clinical IT research report)

·        Enhanced client relationship through delivery optimisation & domain consulting

14+ years of experience in IT strategy, operation transformation and leading global teams across delivery centers. Drive CXO initiatives across Europe & North America for IT (Applications, Infrastructure and Business Process Outsourcing), banking financial services and insurance (BFSI) and healthcare. Proven ability to conceptualize, design & deploy transformational strategies for end to end service delivery lifecycle (SDLC), thus impacting long & short term business goals by seamlessly integrating IT expertise.

Business strategy design and execution | Operations management | Change Management & reengineering| Stakeholder management| Customer experience enhancements | Transition & transformation | Balanced Score Card impact –impact analysis and implementation |Certified SAFE agilest|