Ritu

Program manager
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Location Kolkata
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Member since30+ Days ago
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Candidate Information
  • User Experience
    Experience 12 Year
  • Cost
    Hourly Rate$10
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 21, 2022
Key Skills
Project management; writing editing Photo editing Technical writing seminars and teaching Business strategy design and executionOperations management Change Management & reengineeringStakeholder management Customer experience enhancementsBalanced Score Card impact –impact analysis and implementation
Education
2000-2004

Electrical Engineer(Engineering)
Pune University

2010-2011

(Strategy)
Aston Business School

Summary
Looking for opportunities to work from home. I have taken guest lectures for academic institutions in program , project manager , strategy , operation , supply chain management, business orientation, cost transformation and customer relationships enhancements . Experience in balanced score card implementation , robotics process automation, statement of purpose and procedure drafting , cost transformation preparation and implementation strategies , digitalisation and management. Value stream mapping , touch point analysis for customer lifecycle management .
Project Details
Title :Business strategy design and execution | Operations management | change management
Duration :150
role and responsibileties :

·        Expertise in business consulting in areas of change management to deliver business value, cost transformation, customer experience enhancement, driving strategic initiatives across Europe, North America & India with culturally diversified work groups

·        Integrated solutions at enterprise level for complex problems and ability to define and solve unstructured business problems

·        Experience to implement innovative models to induct skilled resources into the organisation and ready to deploy tools

·        Service design and optimisation, process transformation using statistical analysis and business intelligence

·        Re-engineered engagement approach improving Net Promoter Score (NPS) & KLAS (Clinical IT research report)

·        Enhanced client relationship through delivery optimisation & domain consulting

14+ years of experience in IT strategy, operation transformation and leading global teams across delivery centers. Drive CXO initiatives across Europe & North America for IT (Applications, Infrastructure and Business Process Outsourcing), banking financial services and insurance (BFSI) and healthcare. Proven ability to conceptualize, design & deploy transformational strategies for end to end service delivery lifecycle (SDLC), thus impacting long & short term business goals by seamlessly integrating IT expertise.


Description :

Business strategy design and execution | Operations management | Change Management & reengineering| Stakeholder management| Customer experience enhancements | Transition & transformation | Balanced Score Card impact –impact analysis and implementation |Certified SAFE agilest|


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