Overall, 4.3 years of Professional IT Experience and 2.6 years relevant in ServiceNow platform as Developer.
Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
Service now implementation experience in ITSM modules (Incident, Problem, Change etc.) using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions.
Experience on Service Catalogues, Catalog items, Order Guides, Record Producer, Workflows, transform maps.
Experience in Web-services, Inbound email actions, Email notifications, Email Templates and Mail scripts and events creation.
Importing data to the Service-Now instance using transform map.
Customized Incident/Problem/Change/Knowledge modules using Business rules, Client scripts.
Created Scheduled script jobs and Scheduled generation and distribution of reports.
Using ACL’s for providing field level security and table level security.
Created various workflows for Change Management, Catalogues item’s and SLA's
Excellent knowledge on Work flows, Automation of approvals, change process.
Involved on Upgrade from Helsinki to Kingston.
Interacting with functional owners on day to day basis to understand the business requirements.
Ability to communicate and interact effectively with the business users/customers
Create an access control rule (ACL). Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning.
No Job have been added
{{contact.cdata.phone}}
{{contact.cdata.email}}
View Resume