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Ramashankar

System Engineer
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Location Bangalore
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Total Views20
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 2 Year
  • Cost
    Hourly Rate$5
  • availability
    Availability1 Month
  • work from
    Work FromAny
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnMay 31, 2024
Key Skills
SQLPL/SQLUnix
Summary

 Around 2+ years of IT experience Application/Production Support and Maintenance.

 Good experience in resolving tickets and System monitoring within in SLA.

 Interacting with clients through call, mail or chat.

 Providing support to clients on 24/7 basis.  Excellent commitment, dedication and planning towards goal oriented problemsolving skills with good interpersonal and communication skills.

 As a team member supported the production and preproduction environment.

 Escalating incident to other team as well as onsite team whenever required.

 Informed to business user incase scheduled job failed or in case of service outage.

 Performing weekend health check up to run the support process smoothly.

 Updating the run book when reoccurrence of issue happened

 Raise tickets using tool BMC Remedy.

 Knowledge on SDLC (Software Development Life Cycle). ITIL (Incident and Problem management)

 Good Knowledge of Stored Procedures, Functions, Triggers, Views, Cursors,

 Having Good Knowledge of joins, Sub Query and Set Operators Concepts.

 Having hands on experience on Control-m/EM/Servers and Agents.

 Quick learner and good in understanding new concepts.

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