Ramashankar

 Around 2+ years of IT experience Application/Production Support and Maintenance.

 Good experience in resolving tickets and System monitoring within in SLA.

 Interacting with clients through call, mail or chat.

 Providing support to clients on 24/7 basis.  Excellent commitment, dedication and planning towards goal oriented problemsolving skills with good interpersonal and communication skills.

 As a team member supported the production and preproduction environment.

 Escalating incident to other team as well as onsite team whenever required.

 Informed to business user incase scheduled job failed or in case of service outage.

 Performing weekend health check up to run the support process smoothly.

 Updating the run book when reoccurrence of issue happened

 Raise tickets using tool BMC Remedy.

 Knowledge on SDLC (Software Development Life Cycle). ITIL (Incident and Problem management)

 Good Knowledge of Stored Procedures, Functions, Triggers, Views, Cursors,

 Having Good Knowledge of joins, Sub Query and Set Operators Concepts.

 Having hands on experience on Control-m/EM/Servers and Agents.

 Quick learner and good in understanding new concepts.