A technocrat with more than 23 years of experience in the field of Service Delivery Management, Vendor Management, Cloud Delivery management, Operations Management, SLA, OLA,Delivery Management, Portfolio Management, Client Account Management, Project Management, Product Management & Program Management.Presently associated with G-RIDE, a joint venture between Gujarat Government & Ministry of Railwaysas IT Expert (CIO) providing e-commerce, mobile, ERP, CRM, Business Intelligence, Integration, Reporting, Service Desk & Service Management. Technical expertise in all aspects of the CI/CD, Agile Development involving requirement analysis, design, development, testing, implementation and enhancement and troubleshooting; as well as maintaining strong relations with the client throughout the project lifecycle. Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
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