Rajamma

_{Professional Summary:}

•       Overall, 3.7 + years of experience in the IT Industry. Extensive 2+ years of experience in Servicenow Development & Admin

•       Involved in providing HRSD and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Service-Now.

•       Experience in writing UI policies, system security (ACL), and Service Catalogs.

•       Experience on creation of catalog items, record producers, Order guides, ACL.

•       Involved in creation and customization of complex workflows and custom workflow activities.

•       Worked with transform maps, data sources and different transform scripts for data loads and management.

•       Worked on customizing user interface including forms, lists and created record producers for incident and change management.

•       Experience in Servicenow User Administration (User and Group Management).

•       Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists etc...Having Good Knowledge on Java Script .

•       Daily functionality is moving data from one data to another data update sets via Team Dashboard

•       Worked on System Imports using Load Data, Transform maps

•       Experience with use of Agile Methodology for software development.

•       Experience in working with Update Sets to move the customizations from one to another instance (Dev to Prod).

Good communication and interpersonal skills, accustomed to working in both large and small team environments