PRASANNA V.

PROFESSIONAL TRACK                           

Ø   IT process and IT compliance for Internal and Client IT infrastructure and responsible for SIP

Ø   Driving Change and Problem management for internal and external customers

Ø   Implemented IT Service desk & Asset management (Software & Hardware, Software Compliance

Ø   Managing P&L and delivery of IT projects, Acquisitions, bid management, etc.

Ø   IT budgeting and cost effectiveness implementations

Ø   Ensuring operational excellence and end-to-end ownership of the IT deliveries

Ø   Steering efforts towards expanding the regional business portfolio & revenue through engagement of senior stakeholders of prospects /clients, aimed towards enabling them in their IT transformation for enhanced operations

Ø   Structuring IT infra performance by mentoring and aligning delivery &best possible client services

Ø   Assessing reports to identify trends, facilitating in devising, and implementing plans to improve delivery standards and presenting detailed reports to the Management

Ø   Monitoring SLAs, timely closure of priority tickets, escalations,

Ø   Implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operations

Ø   End-to-end IT project management and operations for India and Onsite location excluding Africa

Ø   Controlling revenue leakages

Ø   Vendor Management to increase the margins

Ø   Project planning within pre-set budgets and facilitating end-to-end management of multiple projects 

Ø   Process improvement framework in all process areas requiring improvement including process and compliances

Ø   Customers CSAT, IT infra deliveries, IT compliances

Ø   Managing large teams (On role and vendor) and managing their development plans (Technical)

Ø   Maintaining knowledgebase of peer companies and competitor’s capabilities and competencies