Prasad

Roles and Responsibilities:

Ø Question Bank coordinator (October 2017 to May 2020)

• Plan and coordinate question bank setup procedures and systems and devise ways to streamline processes. Setting up of tests for IIT, PUC, Medical Excel and F-SnT in Predesigned Templates, Ingesting the same and Creating Various Tests in Edusquares (internal application).

Ø CCD team coordinator (December 2016 to September 2017)

·        Ensuring smooth and adequate flow of information within the company to facilitate other business operations and creating presentations for IIT, PUC, F-SnT, Medical Excel Tests in Predesigned Templates, Recording and Rendering the same and Uploading Test recordings in Edusquares (internal application).

Ø Question Bank Designer from September 2013 to November 2016

·        With good organizational skills, ability to prioritize and proactive attitude, I worked as a part of the OMR team from August 2011 to August 2013. This included scanning and extraction of OMR’s of PUCET, IIT, Medical Excel and F-SnT. Creating and Uploading the Test results in BASIS (internal application).

Ø System Administrator (July 2009 to July 2011)

·        With familiarity in supporting and administering cloud services, experience with cloud computing and excellent problem solving, troubleshooting, partner management, and communication skills I was responsible for maintenance of Windows Servers and Windows XP Systems. 

·        As an overall in-charge of VSAT Remote centers (30 centers located across Karnataka) I was responsible for providing L2 technical support (16x7) & service through telephone & email.

·        Key responsibilities also included installing TrainNet software to VSAT centers through remote control (remote desktop, real vnc), handling servers for Online Education; AV/Database (SQL 2000)/Recording Server. Troubleshooting client system through remote control tools.

·        I was also overall in-charge for WebEx (with centers located in Doha, Qatar). I was responsible for providing technical support & service through telephone & email. Troubleshooting client system through remote control tools, supporting Professors during their Online Sessions through WebEx, VSAT were a few key responsibilities.

·        I was also responsible for the troubleshooting network issues like mapped drives, network printer, and adhoc troubleshooting. I assisted personnel of other departments as a computer resource.

·        I provided technical support in classrooms, Copying and Checking of documents/files while ensuring adequate preparation for the classes. I was also responsible for providing tech support to BASE centers across Bangalore.

·        Provided first/second line support for all compute, storage, and networking infrastructure issues for the local team

·        I planned and implemented optimizations for network, computer, and storage systems being used