Work Experience Total Work Experience – 19 years
VBuzz Teleservices Pvt. Ltd. Full Time
Product Trainer & Sales Coach March 2015 till February 2016
ü Conduct training program for the new hires.
ü Monitor the sales data for the OJT’s.
ü Conduct refresher sessions for agents with skill issues identified.
ü Call listening for agents with skill issues identified by Quality Analyst.
ü Real time monitoring for agents who are unable to establish adequate number of sales.
ü Conduct Training Program to improve performance.
ü Assist in achieving Sales target for the team.