Pankaj

ASSOCIATE MANAGER | CUSTOMER SUCCESS
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Location Guwahati
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Total Views191
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 7 Year
  • Cost
    Hourly Rate$10
  • availability
    AvailabilityImmediate
  • work from
    Work FromOffsite
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnNovember 27, 2022
Key Skills
SAASImplementationSalesStakeholder ManagementSupportInternational Client SupportStartUpCustomer ServiceCustomer Success
Summary

Managing Large Accounts by providing Software Support and solving complex problems in a fast-paced for a high-growth product area. Delivering support experiences that create efficiency and value for our customers. Understand customers and deliver customer desired outcomes. Handling technical escalations including major incidents, problems,change, capacity-related issues through 24/7 remote support operations. Driving resolution and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer satisfaction. Managing relationships with the customers and providing technical documentation for the troubleshooting steps with the existing features and for new launched features in the tool. Business Development of new features with new accounts and existing accounts. Reporting software bugs and be an advocate for product improvement using customer suggestions. Developing specialized expertise by supporting team for best Operations. Use tools and Product Knowledge for debugging and root cause analysis of issue. Providing in-depth technical support for customer service delivery via telephone,written correspondence, or electronic service regarding the complex,escalated problems.

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