EXPERIENCE01

    Organization: Amazon

    Designation: SDS Associate 

    Duration: September 2018 – March 2019

    Project: Amazon Flex Payments.

·        Assisting and coordinating with Tier 1 team and Tier 2 team.

·        Conducting operational research and providing resolution.

·        Support from shipping to delivery of product.

·        Investigating payments failures and correcting them.

·        Using different internal tools to support financial resolution

EXPERIENCE 02

Organization: eTeamInfoservices Pvt. Ltd.

Designation: Support Engineer

Duration: June 2019 – February 2020

Project Name: Infra supply chain automation

Client: Amazon

·        Setting up Trading Partner profile in SEDI using FTP, AS2 Protocols.

·        To setup FTPS, SFTP, HTTP, AS2 communication protocols in SEDI and Install Certificates.

·        Maintain a solid working relationship with 3rd party EDI Provider including coordination of map development, testing, and deployment

·        Assist in the process of developing test plans, test cases, test scripts, and data sets for developed applications and their integration to other systems

·        May provide assistance in business case development (i.e., research, data collection)

·        During testing implementations, assists in the design and workflow of the Trading Partner testing process through Beta, Vendor, and Full Testing phases

·        May provide factual content to feasibility study for standard development projects and enhancements

·        Developing standard operating procedures for current activities and exception management

·        Fosters and develops working relationships within the Supply Chain Leaders, Customer Care, Finance, and Information Services