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General Manager
Location Delhi
Total Views106
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 19 Year
  • Cost
    Hourly Rate$10
  • availability
  • work from
    Work FromOffsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 19, 2024
Key Skills
Customer experience designFacultyAcademic coachStartup mentorCustomer Success StrategiesPRINCE 2ITILSix Sigma-Green BeltIdeos Design Thinking

Professional Experience

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DGM (Customer Experience & Digital Workplace Champion- North America )  Jan’21 – till date


Ä  Responsible as Vertical Lead for Customer Experience (CX) programs for international clients in Aerospace, Defence Manufacturing, Construction, Energy, Oil & Gas, etc. in North America Region (NORAM)

Ä Onboard client teams to the CX Program by conducting in depth Customer Learning sessions, CX Maturity Assessments, Journey mapping and Voice of the Customer analysis.

Ä Design innovative customer interactions aimed to differentiate experience across product & service lifecycle

Ä Collaborate with global stakeholders to enable seamless delivery and service Office for clients

Ä Deliver on people/process/technology initiatives around Behavioural Management, Experience Services, etc in quantifiable CX metric improvements.

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