Professional Experience
DGM (Customer Experience & Digital Workplace Champion- North America ) Jan’21 – till date
Ä Responsible as Vertical Lead for Customer Experience (CX) programs for international clients in Aerospace, Defence Manufacturing, Construction, Energy, Oil & Gas, etc. in North America Region (NORAM)
Ä Onboard client teams to the CX Program by conducting in depth Customer Learning sessions, CX Maturity Assessments, Journey mapping and Voice of the Customer analysis.
Ä Design innovative customer interactions aimed to differentiate experience across product & service lifecycle
Ä Collaborate with global stakeholders to enable seamless delivery and service Office for clients
Ä Deliver on people/process/technology initiatives around Behavioural Management, Experience Services, etc in quantifiable CX metric improvements.
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