EXPERIENCE: Quattro Business services Pvt Ltd. Gurgaon as a Senior system Administrator for O365 L2 30 June 2022 to Present • *Diagnose, troubleshoot, and resolved a range of software, hardware, Application and connectivity issues. in asking probing questions and researching, analyzing, and rectifying problems. • *Provide Support over the phone and Remote to USA and Canada Client R4 SOLUTIONS INC – Noida as a Senior Technical Support Engineer L2 September 2019 to June 2022 • Routinely exceed call-handling goals closing an average of 40 calls daily with a 85% first call resolution ratio and average talk time of 5.5 minutes well below 10 minutes goa
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