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Experience Synopsis

·        A technocrat with 14years of extensive experience in planning, testing, support, development,implementation, consulting, and management in tune with core business objectives includingriskmanagement,effort/timeestimation.

·        Deployment of Event Managementsolutions like Netcool and ServiceNow ITOM as well as in implementing different end to end FCAPS and MoM architectures involving implementation of multiple IBM Tivoli/SCAPM/SCALA/NOImodules includingonsiteexperienceatmultipleclientlocations.

·        Richservice assurance and delivery managementexperienceinBanking,Telecom,ITInfrastructureandMedical Domains

·        Good understanding of Networks (Components, Types, Protocols and Topology)and Telecommunication concepts, eTOM, FCAPS, OSLC, ITIL/ITSM,TOGAF,SOA,OSS,BSSetc.

·        Instrumental in defining escalation / response / resolution time for reported problemson thebasisofcriticality,resolvingsupport/operationalissues.

·        Proficient in using AGILE​ methodologies and expertise in organizing Daily Scrum.

·        Thorough understanding of the Development process with proficiency in mappingBusiness Requirements, Technical Documentation, Application Design, DevelopmentandTroubleshootingforInformationSystemsManagement.

·        Experience in multi-vendor / multi-technology integration to Service Now ITOM.

·        Extensive experience in implementing HA for all Tivoli products, 2-Tier, 3-Tier, DB2 High Availability Disaster Recovery, Clustering, Load Balancing, Virtual IPs, Service Desk integrations, custom Gateways and Probes, DB Table Replications, Dashboards and Reports design, DASH console integrations, custom procedures, automations, policies, scripts, UIs and APIs.