Naveen Kumar

Work Experience

July 2020 - (ongoing)

Role                                                         : UX Lead

Project                                                    : Shared Services

Client                                                       : Ministry of Justice, KSA

The government of Saudi Arabia is keen to mitigate any obstacles encountered by the judicial system in Saudi Arabia. To be able to support new to-be ICMS initiative, MOJ has decided to initiate another stream of work to support any services to be consumed centrally (Shared Services). The services such as Translator Requests, Notifications etc. This document will provide more insights to the Shared Services. Also having the help center where the user can access all the questions announcements and videos from one place and admin can add them at any point of time

Responsibilities:

·         Involved in requirements gathering discussions with various system teams and business

·         Worked on ECS and case design

·         Build high level process flow & steps

·         Worked on customizing screens as per the mockups

·         Participated in giving demo to the client

·         Worked on Case Management& Data Model

·         Worked On implementing Help center for the user to get all the information at one place

·         Participated in Scrum meetings, sprint planning and story estimations

·         Defect fixing and co-ordination with testing team

Jan 2020 – July 2020

Role                                                         : Senior System Architect, UX Architect

Project                                                    : Friendly House Workers Settlement

Client                                                       : Ministry of Labor and Social Development, INOVAR, KSA

The house-workers settlements’ process begins with the initiation of a case by the plaintiff, who submits the case through either an electronic service channel (such as service portal and mobile application) or by visiting the settlements office (in this case, the Secretary Officer will submit the case on the plaintiff’s behalf).

The case passes by process steps so that a settlement officer can study the case after listening to both plaintiff’s claims and the defendant’s defense by conducting one or more listening sessions. The process ends with issuing a decision in the case. The settlement decision passes by a review cycle by the settlement committee.

Responsibilities:

·         Worked on UI elements and enhancements

·         Build high level process flow & steps

·         Defined and improved user experience and user journeys

·         Build views for calendar purpose and other screens

·         Worked on ECS and case design

·         Worked on Search functionality of submitted lawsuits

·         Worked on data model

·         Participated in Scrum meetings, sprint planning and story estimations

·         Defect fixing and co-ordination with testing team