2010-2010
B.Tech(Computer Science)
Biju Patnaik University of Technology
B.Tech(Computer Science)
Biju Patnaik University of Technology
Projects Profile: -
Organization: Tata Consultancy Services
Project #1
Title
CITI NA Retail Banking
Client
Citi Bank
Tools
PRPC V8.4
Team Size
10
Role(s)
Developer
Period
Mar 2021- Till Date
Project Description
Retail Service Manager is the primary servicing and client investigation system for Retail Bank. The application provides servicing/investigation for consumer liability account, consumer assets and commercial liabilities for the Retail Bank.
Role and Responsibilities:
1. Process Improvements – Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes
2. Manage incident management bridge calls with support teams, on-call support application teams and management
3. Interface with LOB leads and other team – work to develop strategic relationships with key partners outside of major incidents.
4. Strong working knowledge of tools such as Service Now, HP Quality, , and collaboration tools such as Sharepoint
5. Prepared documentation and reporting for executive team on a weekly, monthly and quarterly basis using ServiceNow tools and PowerPoint presentations. Worked on generation of Reports.
6. Incident Fixing: Working towards the resolution of critical,high, medium and low incidents.
7. Prepared post incident review documents and attend problem management review meetings to ensure determination of root cause.
8. Prepared UTR for Incidents and participated in code review call.
Organization: Tata Consultancy Services
Project #2
Title
CITI NA Cards Dispute
Client
Citi Bank
Tools
PRPC V7.4
Team Size
15
Role(s)
Developer
Period
Aug 2019-Mar 2021
Project Description
Retail Service Manager is the primary servicing and client investigation system for Retail Bank. The application provides servicing/investigation for consumer liability account, consumer assets and commercial liabilities for the Retail Bank.
Role and Responsibilities:
9. Involved in discussions with requirement teams and internal teams for Understanding requirements.
10. Involved in Coding -Flow design, UI and Agents.
11. Involved in unit testing and preparing Unit Test Plan of each module assigned.
12. Hands on experience on PRPC tools like Live UI, Tracer and Clipboard.
13. Active member in user story walk through sessions in analyzing the impact on the existing functionality.
14. Providing Show and tell sessions to testing and business team on the functionality of application
15. Worked on generation of Reports.
16. Defect Fixing: Working towards the resolution of high, medium and low defects.
17. Providing KT to new team members, mentoring entry level trainees.
Project#3
Title
CITI NA Cards Fraud Dispute
Client
Citi Bank
Tools
PRPC V7.1
Team Size
12
Role(s)
Developer
Period
Sep 2018- Jul 2019
Project Description
FWS is fraud work station is mainly designed to settle customer fraud dispute related to credit cards. This application mainly deals with lost/stolen credit cards.
Role and Responsibilities:
1. Involved in discussions with requirement teams and internal teams for Understanding requirements.
2. Involved in Coding -Flow design, UI and Agents.
3. Involved in unit testing and preparing Unit Test Plan of each module assigned.
4. Hands on experience on PRPC tools like Live UI, Tracer and Clipboard.
5. Active member in user story walk through sessions in analyzing the impact on the existing functionality.
6. Providing Show and tell sessions to testing and business team on the functionality of application
7. Worked on generation of Reports
8. Defect Fixing: Working towards the resolution of high, medium and low defects.